Atlassian Services

Overview

MicroGenesis Professional Services for Atlassian provides proven expertise and flexible options to help customers accelerate the deployment of Atlassian software tools and realize greater value from their investments. MicroGenesis can help you with your software development and delivery challenges, whether you need project guidance, implementation services or help analyzing upgrade needs and optimizing your existing software. Discover which offering is right for you:

We provide a full range of services to get your Atlassian products and add-ons, running optimally, in alignment with your processes. From assessment and design, to configuration and all the way to enterprise scaling. At every step of the way, we provide interactive and practical training courses and coaching for Atlassian tool mastery, in order to help your Agile projects thrive.

Why Choose Our Professional Services for Atlassian

  • Provide Atlassian tools consultation and support for teams and companies of all sizes
  • Extensive knowledge and experience in using Atlassian tools and best practices
  • Adequate implementation experience for entire range of Atlassian Tools Stack
  • Dedicated team of Atlassian consultants who can assist with all your Atlassian tools requirements
  • Set up more than 500+ projects, spaces and repositories in JIRA, Confluence and Bitbucket
  • Expertise in data migration from other ALM tools such as Redmine, ClearQuest, Bugzilla, etc. to JIRA
  • Expertise in JIRA Cloud to On-Premises Migration
  • Developed plugins to integrate Atlassian tools with other Third Party Applications
  • Successful in establishing 24/7 Managed Support services consisting of L1, L2 and L3 Engineers
  • Migrated numerous projects with millions of records from multiple other tools to JIRA

Service Offerings

  • Consultation and guidance for Atlassian Tools such as JIRA, Confluence, Bitbucket, Crucible, Fisheye, Bamboo and Crowd
  • Consultation for plugins from Atlassian Marketplace or provide consultation for development of custom plugins
  • Deployment of Atlassian Applications on the cloud or on the server (on-premises)
  • Installation of Atlassian Applications on Linux or Windows Servers
  • Installation and migration of Atlassian Applications to AWS
  • Setting up Data Center Server for High Availability Atlassian Applications
  • Integration of Atlassian applications using application links and secured authentications
  • User/Account management of Atlassian Applications using Crowd, LDAP etc
  • Integration of Atlassian Application with third party applications using existing plugins or development of custom plugins
  • Configuring automated backup for Atlassian Applications
  • End-user training and their respective roles for Atlassian Applications
  • Administrative training for Administrators of Atlassian Applications
  • Training is provided both in person and as online courses via webinars and live interaction
  • Training of various plugins being used in JIRA and Confluence
  • Technical Support for the entire Atlassian Application suite
  • Dedicated Onsite or Remote Support via Email and Phone
  • Support available 8/5 or 24/7
  • L1, L2, L3 and L4 Service Levels
  • Includes proactive monitoring, administration and optimization of server
  • Implementing Atlassian Tools such as JIRA, JIRA Service Desk, Bitbucket and Bamboo
  • Continuous Integration and Deployment using Bitbucket and Bamboo
  • Integration of Bitbucket and Bamboo with other CI tools such as Jenkins Container virtualization and automation tools such as Docker
  • Integration of other test and virtualization tools to Bamboo and Bitbucket
  • Training on AGILE process using Atlassian JIRA and Confluence
  • Training on SCRUM and Kanban using JIRA and Confluence
  • Training on various roles in AGILE such as Scrum master, Product Owner etc.
  • Migration from other tools such as ClearQuest, Redmine, Bugzilla, RTC, HP-ALM, Microsoft Project to Atlassian Tools
  • Syncing data from the above mentioned tools to JIRA via Integration Plugins
  • Creation of plugins which help in syncing data from other tools to Atlassian tools such as JIRA and Confluence
  • Tools and process for automated Data Verification of migrated data and syncing data post migration
  • Extensive customization of JIRA both for front end and back end administration
  • Advanced Workflow Customization in JIRA utilizing custom validators, conditions, post-functions and Triggers
  • Best Reporting Practices in JIRA and customization of dashboards for optimized results
  • Project Administration, Permission and Notification Management in JIRA
  • Creation of space templates, page blueprints and custom macros in Confluence
  • Integration of JIRA and Confluence and utilizing the integrated features of the applications
  • Creating custom hooks, triggers and listeners in JIRA
  • Creation of Repositories in Bitbucket
  • Creation and management of Branches and their permissions
  • Creation and management of Build Plans in Bamboo
  • Custom plugin development as per customer requirements for the required applications
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