5 signs it is time to go beyond Jira

by | Atlassian

Atlassian tools are the cornerstone of large and fast-growing organisations. Atlassian tools allow to work and collaborate across many teams placed in various geographies. It provides important time saving features that help businesses to grow in the competitive market.

Many organizations not only consider Atlassian tools as useful but a must-have for running successful businesses. Yet, enterprise size businesses still depend on single server for carrying all Atlassian needs and face issues.

Jira server is a preferred for many small and mid-sized organizations. But there are certain limitations on using Jira server which affects the team’s efficiency. When many teams depend on Jira for their role there will be projects and tickets lying around, along with day to day reporting and administration work. This becomes a huge burden on the performance of that single node that is working overtime to keep things running and in place. For large businesses, depending on a server instance of Jira can hold you back from scaling altogether.

Does that sound relatable? Here are five other signs that your business needs to go beyond Jira Server.

Jira has become judgmental for projects

There are several organisations that begin their Atlassian journey by implementing Jira for individual or teams. As organisations grow, the demand to collaborate among teams often increases. Here adoption of the Atlassian tools across teams and departments become important. Many organisations already know this and made Jira central to the way their business operations perform.

With this comes a huge demand for tool to become more consistent, secure and demand 24/7 maintenance for its daily users. Issues with any of these requirements can be malicious for the teams as well to the business operations. And in the end, implementation of Jira can be causing more trouble that solving any of them.

Adding more Jira users is disconnecting the teams

As organisations are growing, daily users keeping adding to Jira. This increase in the number of Jira users mean increase in requirements for your applications. Are they capable to function as expected? If your teams are feeling disconnected while using Jira, chances are it is not the right tool to meet your rising needs.

Though scaling on server seems to be apt, it is time consuming and complicated. Large organisations and complex businesses may consider improving the ability on demand and decide when to perform application upgrades and patches. You need to understand the priority of work and plan task without putting the burden on the system.

Another solution is to train and up-skill the existing and new Jira users on how to make use of most of the excellent features of Jira.

Low performance and outrages for Jira instance

When thousands of users work on Jira at the same time, it affects performance and everyone who are trying to work from a single server.

When you face issues like drop in performance, it’s about time to upgrade from server. Frequent performance issues are often the first warning signs of an overburdened server. This can result in continuous outrages.

A major limitation of server is that everything is working from a single source, in case of a single failure, disruption occurs to the whole server. Users will not be able to access necessary information. This interruption may cost your organisation a lot and affect the efficiency of the teams.

Service tickets are overwhelming you

The backlog will keep developing until it becomes unmanageable as the company is expanding and in-house staff are coping with any service ticket. This will create tremendous tension on the support staff and hinder the fast and comprehensive resolution of problems.

These challenges take longer to solve in the best-case situation, and the customers are left struggling to finish their important tasks. Quick solutions are often more likely to be implemented, and will see difficulties arising when the origin of the problem has not been fixed.

You could see the entire help staff getting frustrated and leaving in the worst-case scenario!

Most time consumed on maintenance and admin

Teams dealing with a poor Jira platform will spend the day repairing it and performing time-consuming admin while drowning in help tickets. This time could be better spent on improving procedures of the organisation and collaborating on more long-term projects.

Teams especially IT give more priority to regular maintenance. New development and features of Jira are parked aside. This way users do not ever make the most of this Atlassian tool. And even though you can introduce new developments and features, your single server is being overwhelmed and you are forced to schedule interruption.

This way businesses are left to deal with every day server maintenance issues and missing long-term goals. This comes at a real price for the company, in addition to operational concerns, interruption and persistent demand for help.


MicroGenesis is one of Atlassian’s leading solution partner providing its enterprise grade solutions and services. We help businesses by using our extensive experience in Atlassian Technologies. We conduct assessments that provide insights into the use of Atlassian tools and streamline your resources and processes. For more information about our service offerings visit here: https://mgtechsoft.com/solutions/atlassian-services