Top 7 Jira Service Management Features to support your team’s growth

Top 7 Jira Service Management Features to support your team’s growth

by | Sep 7, 2021 | Atlassian, Blog

Rapid transformation in the IT Sector is forcing teams to build their capacity to deliver high-quality services while managing costs and risks within an organisation. However, traditional working methodologies restricts the level of progress. Rigid processes limit teams’ capability and speed. The disparity between development and operations teams over siloed tools makes it impossible to take a business-critical decision.

To support teams, achieve their service level goals, organisations have started to invest in fast and flexible IT Service Management Tools (ITSM) like Jira Service Management powered by Atlassian. This tool unlocks teams to deliver end-to-end value at high velocity. Built on Jira, it enables modern practises across the request, incident, problem, change, asset and IT Operations Management, so teams can deliver value fast, make work visible, and initiate effective collaboration between development and operations teams.

Jira Service Management features for enhancing teams’ growth

The following features are the main reasons why a team’s growth depend on a tool like Jira Service Management to carry out day-to-day processes efficiently.

1. Request Management

Jira Service Management enable teams to manage work across teams with a single platform. This helps them to stay connected through a streamlined, collaborative dashboard and help customers quickly whenever the need arises.

2. Incident Management

Jira Service Management brings together the development and operations teams to work together, effectively communicate and instantly respond to issues, resolve and continuously learn from incidents.

3. Change Management

Implementation of Jira Service Management provides more contextual information about changes from software development tools to enable teams to make better decisions and reduce risk.

4. Problem Management

With the help of Jira Service Management, teams can be armed with the knowledge to recognise the root cause of incidents. They can develop quick workarounds and recommend long-term solutions reducing the number of impacts of future incidents.

5. Asset Management

Asset management is becoming an important aspect of the business. With Jira Service Management teams can easily store, track and manage any CI or asset to manage inventory efficiently or link it directly to requests and reduce costs.

6. Knowledge Management

A knowledge-centred service management team can quickly respond and resolve issues, offer instant response without getting dependent. With Jira Service Management teams can easily view, search and share knowledge base articles directly from an issue and streamline ITIL processes, including incident, change and problem management.

7. Enterprise Service Management

Enterprise Service management open avenues for multiple business functional teams to have a unified portal. Regardless of which service an employee request for, service requests can be resolved through a single integrated channel. Teams can also access information about common queries like leaves, benefits, and payroll through a self-service portal.

Conclusion 

The Jira Service Management features listed here are the most important abilities that ensure an empowered team to deliver cutting-edge solutions. Through these features, teams can unleash their full potential and grow in the competitive environment.   

How MicroGenesis can help?  

Jira Service Management powered by Atlassian is becoming a valuable investment for businesses aiming to empower their teams and stand ahead in the competition. MicroGenesis is one of Atlassian’s certified solution partner offering its enterprise grade solutions and services with a major focus on DevOps, SDLC, Agile, ITSM and more. We cater to companies and teams of all sizes with their software development and delivery challenges.  

Our proven expertise and Atlassian solutions have helped leading customers worldwide to accelerate their business with the adoption of Atlassian tools and realize greater value from their investments. To know more contact us here:  https://mgtechsoft.com/dev/contact-us/   

5 Ways Atlassian Confluence simplifies project management

5 Ways Atlassian Confluence simplifies project management

by | Jul 31, 2021 | Atlassian, Blog

Managing a project can be stressful for project managers. It takes a lot of effort and skills to maintain effective communication between your team and ensuring they have the right resources to deliver a successful project. With the help of Confluence, you can easily navigate through the details and progress and at the same time keep your team well-informed. Any project be it software development, marketing campaigns or even managing a big event, becomes an easy affair with Confluence while maintaining effective communication among the teams.

5 Ways Atlassian Confluence help project management confusion

A successful project delivery involves the efforts and hard work of several teams. Here are the 5 ways Confluence can ensure hassle-free project management.

1. Single window to create, share and update project plans

Confluence enables teams to create a single window to track the progress of your project. This includes teams involved, project deadlines, giving your teams the transparency needed to make them self-sufficient. The planning page acts as a single source of truth for the organisation allowing the project teams to stay updated and focussed on the project goals.

2. Keeps your team on track

When it comes to managing software projects, teams often store their files in multiple locations which leads to chaos and unwanted delay. But with Confluence in place, teams can store their documents in a single repository from where they can access files anytime. With Confluence one can create different spaces for different teams and each space has its content directory which makes access to data effortless and convenient.

3. Enhanced cross-team collaboration

Confluence comes with tailor-made templates that consist of a rich text editor for creating documents together. This way teams can create new issues anywhere with Confluence and track project progress. It also allows the team to present information in a user-friendly manner which is valued by both business and technical teams.

4. Defining the project scope

Another important pro of adding Confluence to your project management is enhanced clarity on the project scope and requirements. The requirement management and strategic planning done by the business teams can be executed by the technical team simply by raising an issue inside confluence. It reduced the siloed methods of tracking the project progress through emails or other distributed systems where most of the critical information is often missed.

5. Reporting becomes easy

Confluence has an excellent reporting feature. You will get a status report shown on understandable charts produced on a simple user interface with no coding necessary when integrated with Jira. It is the ideal choice for simple reporting.
Want to know more about how Atlassian Confluence can help your teams unlock its full potential to deliver amazing projects? Reach out to us at https://mgtechsoft.com/dev/contact-us/  
. As a leading Atlassian Solution Partner, we help our clients make the most of the Atlassian range of product suites for boosting their business operations.

5 signs it is time to go beyond Jira

5 signs it is time to go beyond Jira

by | Oct 27, 2020 | Atlassian, Blog

Atlassian tools are the cornerstone of large and fast-growing organisations. Atlassian tools allow to work and collaborate across many teams placed in various geographies. It provides important time saving features that help businesses to grow in the competitive market.

Many organizations not only consider Atlassian tools as useful but a must-have for running successful businesses. Yet, enterprise size businesses still depend on single server for carrying all Atlassian needs and face issues.

Jira server is a preferred for many small and mid-sized organizations. But there are certain limitations on using Jira server which affects the team’s efficiency. When many teams depend on Jira for their role there will be projects and tickets lying around, along with day to day reporting and administration work. This becomes a huge burden on the performance of that single node that is working overtime to keep things running and in place. For large businesses, depending on a server instance of Jira can hold you back from scaling altogether.

Does that sound relatable? Here are five other signs that your business needs to go beyond Jira Server.

Jira has become judgmental for projects

There are several organisations that begin their Atlassian journey by implementing Jira for individual or teams. As organisations grow, the demand to collaborate among teams often increases. Here adoption of the Atlassian tools across teams and departments become important. Many organisations already know this and made Jira central to the way their business operations perform.

With this comes a huge demand for tool to become more consistent, secure and demand 24/7 maintenance for its daily users. Issues with any of these requirements can be malicious for the teams as well to the business operations. And in the end, implementation of Jira can be causing more trouble that solving any of them.

Adding more Jira users is disconnecting the teams

As organisations are growing, daily users keeping adding to Jira. This increase in the number of Jira users mean increase in requirements for your applications. Are they capable to function as expected? If your teams are feeling disconnected while using Jira, chances are it is not the right tool to meet your rising needs.

Though scaling on server seems to be apt, it is time consuming and complicated. Large organisations and complex businesses may consider improving the ability on demand and decide when to perform application upgrades and patches. You need to understand the priority of work and plan task without putting the burden on the system.

Another solution is to train and up-skill the existing and new Jira users on how to make use of most of the excellent features of Jira.

Low performance and outrages for Jira instance

When thousands of users work on Jira at the same time, it affects performance and everyone who are trying to work from a single server.

When you face issues like drop in performance, it’s about time to upgrade from server. Frequent performance issues are often the first warning signs of an overburdened server. This can result in continuous outrages.

A major limitation of server is that everything is working from a single source, in case of a single failure, disruption occurs to the whole server. Users will not be able to access necessary information. This interruption may cost your organisation a lot and affect the efficiency of the teams.

Service tickets are overwhelming you

The backlog will keep developing until it becomes unmanageable as the company is expanding and in-house staff are coping with any service ticket. This will create tremendous tension on the support staff and hinder the fast and comprehensive resolution of problems.

These challenges take longer to solve in the best-case situation, and the customers are left struggling to finish their important tasks. Quick solutions are often more likely to be implemented, and will see difficulties arising when the origin of the problem has not been fixed.

You could see the entire help staff getting frustrated and leaving in the worst-case scenario!

Most time consumed on maintenance and admin

Teams dealing with a poor Jira platform will spend the day repairing it and performing time-consuming admin while drowning in help tickets. This time could be better spent on improving procedures of the organisation and collaborating on more long-term projects.

Teams especially IT give more priority to regular maintenance. New development and features of Jira are parked aside. This way users do not ever make the most of this Atlassian tool. And even though you can introduce new developments and features, your single server is being overwhelmed and you are forced to schedule interruption.

This way businesses are left to deal with every day server maintenance issues and missing long-term goals. This comes at a real price for the company, in addition to operational concerns, interruption and persistent demand for help.

Conclusion

MicroGenesis is one of Atlassian’s leading solution partner providing its enterprise grade solutions and services. We help businesses by using our extensive experience in Atlassian Technologies. We conduct assessments that provide insights into the use of Atlassian tools and streamline your resources and processes. For more information about our service offerings visit here: https://mgtechsoft.com/dev/technologies/atlassian-technology/

5 Reasons Why add Atlassian Confluence to your tool mix

5 Reasons Why add Atlassian Confluence to your tool mix

by | Sep 8, 2020 | Atlassian, Blog

Atlassian Confluence is a collaboration wiki tool which allows the development, collaboration, and management of documents. It is a preferred all-inclusive tool for the preservation of records and the exchange of information. It integrates with Jira, has powerful add-ons, and helps the sharing, storage, and management of information within teams.

Confluence provides an organised workspace through which you can collaborate with your team from anywhere, anytime. Synchronise your confluence with iOS or Android device and work from anywhere across geographies. Tracking team’s activity, feedback and staying coordinated between mobile devices and desktop are some of the essential features of Atlassian Confluence.

A confluence is a flexible tool that can ease your work in many ways. When mixed with other tools it can do wonders. Here are the 5 most common reasons why add Confluence to your mix of Atlassian tools.

Confluence and Jira gel up well

Capturing product requirement is a part of the product lifecycle management. Blueprint of the product specifications of Confluence helps to find, scope and track requirements for the product or function. Within the blueprint, teams will be able to collaborate to collect user stories in a table format that specifies the required changes and any added notes. Once the table is filled out, it is possible to highlight the user stories and create issues in Jira with a click of a button. This allows Jira ‘s ideas to be converted into trackable pieces of work. When the related Jira problem is updated, teams can have a real-time detailed report in their Confluence product specifications page of each user story.

Single source for team collaboration

As organisations grow, there comes a huge requirement of cross-functional teams capable of working on many requirements. While Jira is a great alternative for helping the team to plan and track issues of all the work that goes into the software development, Atlassian Confluence provides a single source to organise the content that has been created during the process.

The need to store documentation in many places is eliminated through confluence. A Jira project linked with confluence where documents can be organised improves efficiency within teams. With all documentation stored in a single source, knowledge transfer for a new team member becomes convenient.

Add-ons improve performance

Atlassian products come power-packed with add-ons that have more features and confluence is no different. Add-ons increase added features to the existing functionality of Confluence. If the user needs any specific features, then an add-on that can help with the desired functionality. Add-ons optimize content inside of Confluence with exact reports, diagrams, data forms and lot more.

Keeps the team progressive

Confluence enables team to coordinate and have traceability of all the task performed even after many changes done in the Bitbucket or Bamboo code. Confluence provides a single source or platform to trace all technical documentation. If a new team-mate joins the project, providing insights about the work without hassle- keeping your team moving forward.

A smart tool for smart teams

Owing to the unique style of sharing knowledge by many teams, Atlassian Confluence allows the team to transfer knowledge in various formats, helping create a more flexible experience for users utilising the content. Confluence supports many formats desired by the team to share knowledge. Additionally, it also streamlines knowledge sharing by enabling you to regulate team’s documentation process which minimises the hassle of a new team member to learn about the team activity.

Conclusion

Atlassian Confluence has proved an essential tool for teams to collaborate. Confluence provides the team with the privilege to share, store and manage knowledge with a single source. It has mitigated the communication barriers and has become an effective source of knowledge sharing among teams. We work on Atlassian tools and round-the-clock help to our customers to ensure the smooth functioning of our Atlassian services. Visit our  Atlassian service page to know more.