Accelerate Your Product
and Service Innovation
With Atlassian

Unleash the Potential of Every Team

The Key to faster, higher quality software releases is a strong relationship between your dev and ops teams, and the right tools and practices in place to support them. Atlassian’s products serve teams of all sizes, in virtually every industry, from IT and service teams to software and technical teams to continuously build, test and deliver software, with increased agility, reliability and quality, in a cost-effective manner.

Empowering Enterprises Accelerate Innovation With Atlassian Tools and Best Practices

MicroGenesis is a leading Platinum Solution Partner of Atlassian. As Atlassian experts, we provide a wide range of solutions and services, right from Consulting, Licensing, Implementation, System Integration to Managed Support Services that accelerates the adoption and benefits of Atlassian platform.

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Atlassian – Solutions With Enterprise-Grade Foundations

Open
Platform

Open, integrated, scalable platform that connects every individual, team, and department

Business
Agility

Collaboration, communication and integration between Development and Operations teams

Faster
time-to-value

Deliver high quality products and services faster and more reliably

End-to-End
Traceability

Better visibility into the flow of work across teams, projects, programs, and portfolios

Scale with
Confidence

Flexibility to scale new instances, streamline workflows and respond to demands quickly

Solutions

Solutions Designed With # 1 Teamwork Software

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. Atlassian Platform integrates with existing systems and are customized and optimized to support each team’s unique processes enabling seamless collaboration across the teams, resulting in high quality applications, cost effective and on-time service delivery.

DevOps

Accelerate software development and delivery processes with Open DevOps Solutions.

  • Developing in DevOps
  • Continuous Integration
  • Continuous Deployment
  • Continuous Testing
  • Infrastructure Automation

DevOps

Accelerate software development and delivery processes with Open DevOps Solutions

Atlassian is the culture and collaboration layer of DevOps. Atlassian uniquely connects development, IT Operations, and business teams with automation across software development. Our expertise combined with a suite of Atlassian products, will allow us to help you to realize tight integration between your development and operations teams by implementing a modern, automated, and flexible approach to DevOps with tools that are easy to use.

• Developing in DevOps 
• Team Collaboration 
• Continuous Integration 
• Continuous Deployment 
• Continuous Testing 
• Infrastructure Automation 
• DevSecOps  
• Incident Management
• Proactive Service Monitoring

Agile ALM

Empower teams to develop and deliver quality software, faster and reliably.

  • Requirements Management
  • Project Management
  • Test Management
  • Build and Release Management

Agile Application Lifecycle Management

Develop and deliver quality software, faster and reliably

Open communication, collaboration, adaptation, and trust amongst team members are the heart of agile. Increase visibility in your Application Lifecycle Management (ALM) and prioritize the work you need to succeed by leveraging Atlassian’s richly integrated tools and out of the box automation to help manage the software development lifecycle and solve the growing challenges in developing complex projects or products.

• Project Management 
• Product Management 
• Requirements Management 
• Test Management 
• Budget and Time Management 
• Build and Release Management 
• Team Collaboration 
• Work Management 
• Corporate Governance

IT Service Management

Adopt agile ‘Service First” model to revitalize your service management processes.

  • Incident management
  • Service Request Management
  • Problem management
  • Change Management
  • Asset Management

IT Service Management

Revitalize your service management processes

In today’s fast-paced environment, organizations are adopting agile, ‘service first’ model to deliver more value in order to keep up with the business and competition. Each team would like to deliver better service, resolve issues faster, and build lasting trust with their organization.  Atlassian’s approach to ITSM begins with teams at the center and combines strong culture, proven practices, and collaborative tools to keep services for employees and customers always-on.

• Incident management 
• Service Request Management 
• Problem management 
• Change Management 
• Knowledge Management 
• Asset Management 
• Enterprise Service Management

Work Management

Streamline your business processes and keep your teams organized.

  • Process management
  • Task Management
  • Knowledge Management

Work Management

Streamline your business processes and keep your teams organized

With the evolution of worldwide connection and the increasing need for cross-functional teamwork, the entire concept of how work gets done is evolving. Atlassian’s Work Management solution is designed to keep every individual and team whether you work in Software Development & IT, Product Management, Human Resources, Marketing & Sales or any other function to efficiently plan, track, and manage their work.

• Process management 
• Project Management
• Knowledge Management

Project and Portfolio Management

Provide managers with easy access to up-to-date information at task and portfolio level.

  • Project & Portfolio Management
  • Budget and Time Management
  • Team Collaboration

Project and Portfolio Management

Unified Portfolio View & Visibility for All Your Projects

PPM Solution helps you plan project scope, resources, and milestones to achieve operational and financial goals. With Atlassian solutions, we can add value to your Project Portfolio Management needs, regardless of your team’s location and the size or shape of your Project Management Office (PMO). These solutions help agile teams be more productive and provide managers with easy access to up-to-date information at task and portfolio level.

• Project & Portfolio Management 
• Budget and Time Management 
• Knowledge Management
• Team Collaboration

Governance, Risk and Compliance

Streamline your governance, security protocols, identify and address your toughest compliance challenges.

  • Centralized Security
  • Risk Management
  • Review & Approval Cycles 
  • Compliance Management

Governance, Risk and Compliance Management

Streamline organizational Governance, Risk and Compliance management goals

The key to a successful GRC strategy is having a center for documentation and collaboration, along with a powerful workflow engine for managing, enforcing, and documenting processes. Streamline your governance, optimize project tracking, identify and address your toughest compliance challenges with Atlassian’s powerful and flexible solutions, manage your GRC at a low cost, while seamlessly integrating with our existing processes and teams.

• Governance 
• Risk Management 
• Compliance Management 
• Centralized Security

Products

Tools for Teams, From Startups to Enterprise

Atlassian’s mission is to unleash the potential of every team. With Atlassian’s integrated set of tools for development, tracking, collaboration, communication and service management, teams are able to consistently ship high quality software faster and more reliably.

PLAN, TRACK AND SUPPORT

Jira
Software

An agile project management software that allows team to plan, track, and release high quality software

Jira Service
Management

A flexible, collaborative ITSM solution built with intuitive customer portal and real-time reports for rapid service delivery

Jira Work
Management

Plan and track work across teams and projects within a highly-configurable, well-defined framework

Jira Align .

Connect business and technology teams to align strategy with outcomes at enterprise scale

Opsgenie

An agile project management software that allows team to plan, track, and release high quality software

Statuspage

Plan and track work across teams and projects within a highly-configurable, well-defined framework

COLLABORATE

Confluence

A collaborative platform to organize your work, create documents, and discuss with teams in a central repository or on intranet.

Trello

Collaborate and get more done. Trello boards enable your team to organize projects in a fun, flexible, and visual way.

CODE, BUILT & SHIP

Bitbucket

Distributed version control system to manage and share your Git repositories to build and ship software, as a team

Sourcetree

Visualize and manage your Git repositories through Sourcetree’s simple and easy to use interface

Bamboo

A continuous integration (CI) server that can be used to automate the software release, creating a continuous delivery pipeline

Fisheye

All in one tool to visualize and report on activity and search for commits, files, revisions, or teammates
Crucible
Allows you to discuss changes with your team, share knowledge, review code and identify possible flaws

IDENTITY & SECURITY

Atlassian Access

Empowers organizations of any size to add enterprise-grade identity and access management (IAM) features to their central admin console
Crowd
The single sign-on and identity management tool for Atlassian Data Center products, that’s easy to use, administer, and integrate

Services

Purpose-Fit Guidance and Support for Your Atlassian Adoption and Evolution

MicroGenesis Professional Services for Atlassian, provides proven expertise and flexible options to help customers augment and accelerate adoption of their Atlassian applications and realize greater value from their investments. Each deployment of Atlassian products is unique, so we offer a variety of services to support your adoption and growth journey, whether you need best practice guidance, performance tune-up, implementation assistance or help analyzing upgradation or migration needs and optimizing your existing applications. Discover which offering is right for you:

Atlassian Consulting

Purpose-fit guidance to help in adopting Atlassian best practices and tools that will best fit within your organization.

  • Develop Solution Awareness
  • Business Need Analysis
  • Strategy and roadmap development
  • Process and Systems Assessments
  • Demo & Proof of Concepts
  • Technology Evaluation

Atlassian Consulting

Leveraging our extensive experience in Atlassian Technologies, we conduct functional and technical assessments of your systems and processes.  We then use these insights to guide you on adopting best practices and tools that will best fit within your organization, and ensure that your Atlassian applications are implemented and utilized effectively.

• Develop Solution Awareness 
• Business Need Analysis 
• Process and Systems Assessments
• Strategy and Roadmap 
• Demo & Proof of Concepts 
• Technology Evaluation & Selection

Atlassian Licensing

Our Atlassian experts can advise on evaluating, selecting, purchasing, renewing all of your Atlassian licensing and Marketplace applications.

  • License Procurement
  • License Renewals   
  • License upgradation
  • License Co-Terming
  • License Rationalization

Atlassian License Management

As part of our licensing services, our Atlassian experts can advise on evaluating, selecting, purchasing, consolidating, co-terming, hosting, merging, upgrading, downgrading, renewing all of your Atlassian licensing and Marketplace applications to ensure you’re getting the best possible value from your investments.

• License Procurement
• License Renewals   
• License Rationalization 
• License Co-Terming
• License upgradation

Atlassian Implementation

Based on the industry best practices, we can define the process, install and configure Atlassian applications on any environment for a specific project or organization wide.

  • Project Planning
  • Solution Architecture 
  • Process Implementation
  • Installation of Tools
  • Configuration of Applications
  • T&M or Project Based

Atlassian Implementation

We provide skilled guidance to adopt all or parts of the Atlassian tools and processes based on industry best practices, to putting the system into operation and maintenance; we can define the process, install and configure the tools on the cloud or on the server for a specific project or organization wide.

• Project Planning and Execution
• Solution Architecture & Development
• Process and Tool Implementation
• Installation and Configuration of Applications
• Time and Material or project-based
• Technology Management

Quick Start Package

We can facilitate quick implementation of specific Atlassian applications and practices based on your unique needs and goals (Typical Duration 3-5 days).

  • Implementation Plan
  • Platform Selection
  • Configuration of Applications
  • Software Installation
  • User Orientation

Quick Start Package

We provide short term engagements for implementing specific Atlassian applications and practices based on your unique needs and goals. Deliverables includes Planning, Installation, Configuration, Documentation and User Orientation. (Typical Duration 3-5 days).

• Planning
• Installation 
• Configuration 
• User Orientation

Integration and Migration Service

We can help you safely integrate or migrate your existing apps into Atlassian ecosystem with proven Marketplace or 3rd party applications.

  • Application migration
  • Integration of 3rd Party Apps
  • On-Premise to Cloud migration
  • Configure Marketplace Apps

Integration and Migration Services

We can help you safely integrate or migrate your existing tools into Atlassian ecosystem with proven Marketplace or 3rd party applications or custom plugin development. Deliverables includes platform selection, planning, installation, configuration and migration, managed through a Time and Material or project-based approach.

• Application and content migration
• Integration/ Migration of 3rd Party Apps 
• Migration of Online / On-Premise Apps 
• Setup & Config. of Marketplace Apps

Upgradation Service

We can help with upgrading your Atlassian applications to the latest version, different user tier or hosting environment while maintaining application integrity and performance.

  • Application modernization
  • Applying downloads, patches and fixes
  • System enhancement and upgrade
  • Upgrade to latest versions/ User tier

Software Upgradation

We can help with upgrading your Atlassian applications to the latest version, different user tier or hosting environment by identifying and applying downloads, patches and fixes thus saving you time and effort required for maintaining application integrity and performance.

• Application modernization
• Applying downloads, patches and fixes
• System enhancement and upgrade
• Upgrade to latest versions/ User tier

Custom Development

Our development team can build add-on features to ensure your team has the best solution to effectively integrate and collaborate across the organization.

  • Custom Plugin Development
  • Workflow Development
  • Dashboard & Reports
  • Connectors for Cloud & On-Premise Apps
  • Product and Service Enhancements

Custom Development

We develop custom plugins, dashboards, privileges, structures, templates and themes or integrate third-party capabilities for specific business needs. Our development team can build add-on features to ensure your team has the best solution to effectively integrate and collaborate across the organization.

• Custom App and Workflow Development
• Custom Plugin Development
• Customizing Dashboard & Reports 
• Connectors for Cloud & On-Premise Apps
• Product and Service Enhancements

Coaching and Training

Our mentoring programs are built to explain methodologies for adopting principles, best practices or appropriate features available with Atlassian Applications.

  • Standard and customized courses
  • Best Practice Guidance
  • User Orientation and workshops
  • Skill and productivity improvement

Coaching and Training

We provide standard and customized courses to enhance your team’s skills and productivity, through a variety of practical application up-skill options or practice consulting activities. Our training programs are built to explain methodologies for adopting principles, best practices or appropriate features available with Atlassian Tools.

• Standard and customized courses
• User Orientation
• Best Practice Guidance
• Skill and productivity improvement

Consultant on Demand

We can provide technical experts on need basis to supplement your team with additional skills required to support your Atlassian adoption and growth journey.

  • Application Administration
  • Implementation Services 
  • Productivity & FTE Optimization 
  • Skilled and Certified Practitioners
  • Billed Hourly, Daily or Monthly Basis

Consultant On-Demand

We provide technical experts on a short term or long-term basis to supplement your team based on the additional skills required to support your growth initiatives. Our consultants provide real-time assistance with specific tasks such as coaching, performance tune-up, implementation and maintenance of your Atlassian applications.

• Application Administration
• Implementation Services 
• Productivity & FTE Optimization 
• Skilled and Certified pool of Expert
• Billed Hourly, Daily or Monthly Basis

Managed Service

We can provide you with the ideal level of support, guidance and expertise you need to ensure your Atlassian applications are running at the speed of your business.

  • Application Support
  • Business Continuity and Scaling
  • Technology Management
  • Productivity & FTE Optimization
  • Subscription based: 3-6-12 Months

Atlassian Managed Services

MicroGenesis Managed Support Services for Atlassian, provides customers with a proactive support offering that ensures your Atlassian applications stay up-to-date with scheduled upgrades, regular maintenance, and everything you need to ensure your software is running at the speed of business. Our support management plans are designed to provide you with the ideal level of support, guidance and expertise based on your needs and where you are in your Atlassian journey.

• Application Support; 5x8, 16x5, 24x7
• Trouble shooting Issues
• Incident Management 
• Business Continuity and Scaling
• Technology Management
• Productivity & FTE Optimization 
• Subscription based: 3-6-12 Months

Amplify Your Atlassian Environment With Our Expert Services and Result-Driven Approach

Maximizes
ROI

Increased adoption and consumption of your Atlassian Applications

Privileged
Access

Access to Atlassian specialist support as and when you need it

Support
coverage

Available for all Atlassian Products and Marketplace applications

Better
Performance

Scale and improve productivity of your teams, systems and processes

Minimize
your risk

Reduce service outages, downtime risks and performance issues

Let’s Connect

Contact us to discover how Atlassian Solutions and Services can accelerate your product and service innovation at enterprise scale

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