Streamline your IT operations and enhance service delivery with our ITSM solutions

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Overview

Create a unified service view across your organization

Organizations across industries are evolving into service-centric enterprises to deliver better service, resolve issues faster, and build lasting customer trust. By extending ITSM principles across the enterprise, teams in Dev, IT Ops, and business functions can collaborate at high velocity to deliver services with speed and efficiency.

  • Centralized communication for downtime, incidents, and maintenance schedules
  • Accelerated service delivery through flexible workflows and automation
  • Improved visibility and intelligence to optimize service delivery processes
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Accreditation

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Case Study

Transforming Hearing Aid Fitting with Intuitive Software Solutions
Engineering Clarity - Transforming Hearing Aid Fitting with Intuitive Software Solutions
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Delivering Robust Avionics Software Systems for Defence Operation
Delivering Robust Avionics Software Systems for Defence Operation
Read More
Accelerate your Product and Service Innovation with our Atlassian Services
Empowering Enterprises Accelerate Innovation with Atlassian Applications
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Comprehensive Adoption of IBM ELM
Comprehensive Adoption of IBM ELM
Read More
Accelerating Digital-First Automotive Engineering
Accelerating Digital-First Automotive Engineering
Read More
Implementation of Jira and Atlassian
Implementation of Jira and Atlassian Guard along with the Automation and Change Management
Read More
Implementation of jira service management JSM Insurance
Implementation of Jira Service Management (JSM) - Insurance
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Implementation of Jira and Atlassian IT Services
Implementation of Jira and Atlassian – IT Services
Read More
MicroGenesis Expands Partnership with PTC,Becomes Authorized Codebeamer Services Partner in India
Read More
IT Management services
Building Resilient IT Infrastructure for the Digital Enterprise 
In the digital age, every organization depends on technology to operate, innovate, and compete. From...
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Services

Purpose-fit guidance and support for your ITSM Strategy

MicroGenesis offers ITSM Services with proven expertise and flexible options for your ITSM adoption journey. As leading ITSM vendors, we provide IT service management consulting, solution development, and IT service management software to support your strategy, implementation, and optimization needs. Discover the right solution to accelerate your ITSM transformation.

ITSM Consulting

As part of our ITSM consulting practice, we assess your applications, technologies, and tools to evaluate processes and methodologies. Our ITSM services include creating a detailed roadmap that defines a practical approach for ITSM adoption across your business and technology layers, ensuring effective implementation and optimization strategies.

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ITSM Implementation

As part of our ITSM implementation services, we offer skilled guidance to adopt and configure ITSM processes and tools based on industry best practices. As trusted ITSM vendors, we tailor our ITSM services to meet the specific needs of your project or organization-wide initiatives, ensuring effective and scalable ITSM solutions. Our comprehensive IT Service Management services are designed to enhance service delivery, streamline operations, and align IT efforts with business objectives for long-term success.

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Integrations and Migrations

As a leading IT service management company, our solution integration and migration services, powered by out-of-the-box and custom-developed plugins, facilitate seamless data connection and migration across platforms and systems. Our ITSM solutions are designed to build a comprehensive ITSM framework that reduces cycle time for transitions, streamlines automation, and enhances process workflows for optimal efficiency.

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Custom Development

Our development team specializes in building tailored add-on solutions, connectors, and accelerators to enhance and maintain your ITSM environments. Through expert IT service management consulting, we ensure that your ITSM software integrates effectively and collaborates seamlessly across the organization, providing you with the best ITSM solutions to meet your needs.

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Consultant on Demand

We provide ITSM consultants on a short-term or long-term basis to supplement your team with the additional skills needed to support your growth initiatives. As experienced ITSM vendors, our ITSM services include real-time support for tasks such as coaching, performance tuning, implementation, and maintenance of your ITSM environment. Our ITSM support ensures you have the expertise required to achieve your ITSM goals effectively.

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Managed Service

MicroGenesis Managed Support Services for ITSM provide proactive support that encompasses bug fixing, troubleshooting, application upgrades, enhancements, and performance support. As a leading ITSM company, our ITSM consulting services offer exceptional support plans to ensure your ITSM software remains healthy, your users stay satisfied, and your business operations run efficiently. Our IT Service Management services complement this support by delivering end-to-end solutions that help you implement, manage, and continuously improve ITSM practices aligned with your business goals.

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Your Partner for ITSM Services and solutions

With the philosophy of a “Service First” approach, MicroGenesis has formulated its ITSM practice, powered by Atlassian technologies, to enable our clients to leverage our expertise and solutions. Our ITSM consulting services focus on modernizing your IT and service environment, providing tailored ITSM software solutions to meet your specific needs. By integrating advanced ITSM services, we accelerate business transformation across the organization, ensuring seamless and efficient IT operations that drive productivity and growth.

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Solutions

Transform your service desk into a modern, powerful and structured solution

MicroGenesis leverages its partnership with Atlassian to provides its open, collaborative ITSM platform that empowers Dev, IT Ops and Business teams to design, create and deliver great service experiences and processes.

Service Request Management

Service request management is a repeatable procedure for handling customer service requests, such as access to applications, software enhancements, and hardware updates. Effective ITSM services streamline this process by automating tasks and providing valuable knowledge resources. Advanced ITSM software enhances efficiency, ensuring smoother workflows and faster response times. Integrating comprehensive ITSM services and software improves service request management, boosting customer satisfaction and operational efficiency.

Capabilities
Benefits
  • Task Automation
  • Request management
  • Request fulfillment
  • Stakeholder communication
  • Automation of repetitive tasks
  • Centralizing request management
  • Standardized handling of request fulfillment
  • Better communication with stakeholders

Incident Management

Incident management is the process of responding to unplanned events or service interruptions and restoring services to their operational state. Given the multitude of software services organizations rely on today, the potential failure points have increased significantly. Effective ITSM services are essential to quickly respond to and resolve these issues. By leveraging robust ITSM solutions, organizations can ensure that their incident management processes are efficient and effective, minimizing downtime and maintaining operational continuity.

Capabilities
Benefits
  • Incident tracking
  • Issue resolution
  • Real-time reports
  • Track and manage your production incidents.
  • Speed up resolution with powerful SLAs
  • Intuitive UI and real-time reports
  • Better communication—both internal and external
  • Incident Management

Problem Management

Problem management is the process of identifying and managing the causes of incidents on an IT service. It goes beyond simply finding and fixing incidents by also focusing on understanding the underlying causes and determining the best methods to eliminate these root causes. As a leading ITSM company, we provide comprehensive ITSM support to ensure that problem management is thorough and effective. Our approach helps organizations not only resolve current issues but also prevent future incidents, enhancing overall IT service reliability and performance.

Capabilities
Benefits
  • Problem investigations
  • Incident Elimination
  • Orchestrate changes
  • Service improvement
  • Conduct problem investigations
  • Eliminate recurring incidents
  • Orchestrate changes to your production systems
  • Promote continuous service improvement

Change Management

Change management ensures that standard procedures are used for the efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. As a leading ITSM company, we offer comprehensive ITSM services, ITSM support, and ITSM consulting services to implement effective change management processes. This approach provides context and transparency, helping to avoid bottlenecks while minimizing risk. Our ITSM services ensure that every change is managed smoothly, maintaining the stability and reliability of your IT environment.

Capabilities
Benefits
  • Change Process Framework
  • Resource allocation
  • Incident Elimination
  • Streamline Workflow
  • Framework to manage the change process
  • Prioritizing necessary changes to properly allocate resources
  • Incorporating testing of changes, to avoid incidents
  • Streamlining and improving the flow of changes
  • Change Management

Knowledge Management

Knowledge management is the process of creating, sharing, using, and managing the knowledge and information within an organization. This multidisciplinary approach aims to achieve organizational objectives by leveraging the best use of knowledge. Our ITSM consulting services provide expert guidance on implementing effective knowledge management strategies, supported by advanced ITSM software. By integrating comprehensive IT Service Management consulting and ITSM services, we help organizations streamline their knowledge management processes, ensuring valuable information is accessible and utilized to drive efficiency and innovation.

Capabilities
Benefits
  • Knowledge repository
  • Intellectual capital
  • Inspire collaboration
  • Information exchange
  • Leverage the intellectual capital and assets
  • Inspire brainstorming, collaboration, and big ideas.
  • Aggregate the team’s knowledge in a single repository
  • Increase transparency with open and shared information

Enterprise Service Management

Enterprise Service Management extends IT Service Management (ITSM) principles to improve service delivery for business teams like HR, legal, facilities, marketing, and finance. Utilizing ITSM support, these teams can streamline workflows and enhance accountability via a customer service portal. Leading IT service management companies and ITSM vendors provide solutions that apply ITSM rigor to all business services, boosting organizational performance and service quality. With expert ITSM consulting services, organizations can tailor and implement these solutions effectively, ensuring alignment with business objectives and maximizing the value of enterprise-wide service management. 

Capabilities
Benefits
  • Customer Service portal
  • Workflow automation
  • Governance and control
  • Single portal for all service requests
  • Workflow automation to drive efficiency
  • Streamline control and governance
  • Design a customer-centric service experience
  • Enterprise Service Management

Modernize Your ITSM Services with MicroGenesis: Schedule a Consultation Now!

Revolutionize IT with MicroGenesis. Leverage Atlassian-powered ITSM solutions for streamlined service environments. Benefit from our expert IT Service Management consulting to align your IT operations with business goals and drive measurable outcomes. Schedule a call for strategic transformation.

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How can we help in your ITSM consulting?

The core concept of ITSM is delivering IT as a service—focused on collaboration, ease of use, and faster value realization. As a leading ITSM solution provider, MicroGenesis offers expert ITSM consulting services and advanced ITSM solutions to help transform your organization into a high-velocity service enterprise. We provide the right recommendations and resources to optimize your ITSM processes and efficiently achieve your business goals.

Our Partners

Blogs

Transforming Hearing Aid Fitting with Intuitive Software Solutions
Engineering Clarity - Transforming Hearing Aid Fitting with Intuitive Software Solutions
Read More
Delivering Robust Avionics Software Systems for Defence Operation
Delivering Robust Avionics Software Systems for Defence Operation
Read More
Accelerate your Product and Service Innovation with our Atlassian Services
Empowering Enterprises Accelerate Innovation with Atlassian Applications
Read More
Comprehensive Adoption of IBM ELM
Comprehensive Adoption of IBM ELM
Read More
Accelerating Digital-First Automotive Engineering
Accelerating Digital-First Automotive Engineering
Read More
Implementation of Jira and Atlassian
Implementation of Jira and Atlassian Guard along with the Automation and Change Management
Read More
Implementation of jira service management JSM Insurance
Implementation of Jira Service Management (JSM) - Insurance
Read More
Implementation of Jira and Atlassian IT Services
Implementation of Jira and Atlassian – IT Services
Read More
MicroGenesis Expands Partnership with PTC,Becomes Authorized Codebeamer Services Partner in India
Read More
IT Management services
Building Resilient IT Infrastructure for the Digital Enterprise 
In the digital age, every organization depends on technology to operate, innovate, and compete. From...
Read More

Testimonials

Scientist
Government Research Organization (Defense & Electronics)

“The training provided by your team is satisfactory.”

IT Manager
Automotive Manufacturing

“Good technical support on IBM ALM tools, addressing key needs effectively.”

Senior Consultant
Electronics Industry

“Consistently outstanding support and services in application lifecycle management.”

IT Specialist
Automotive Industry

“Professional and reliable assistance across every stage of the application lifecycle.”

Modernize IT operations for speed and resilience—engage our ITSM specialists.

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Discover how IT service management consulting Services can accelerate your product and service innovation at enterprise scale.

Talk to our Expert

Santy Nelson

Business Head – Enterprise Solutions

Girish Shenoy

Technical Services Head – Enterprise Solutions

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