Case Studies

Engineering at Scale_Achieving Governance & Speed with Unified ALM
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Jira Implementation Case Study for FMCG Industry
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Driving Efficiency and Automation with DevOps for Embedded Systems
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Transforming a Global Automotive OEM into an Agile and Lean Enterprise
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Driving Innovation with Integrated Codebeamer ALM for Automotive
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Transforming Product Development with IBM ELM in the Automotive Industry
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Driving Efficiency and Automation with DevOps for Embedded Systems
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Migration of Atlassian On-premises Jira Instance to the Atlassian Cloud
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Advanced Autonomous Robotics for Defense R&D
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Improving Data Usability ZSCORE
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Engineering Digital Transformation:
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Seamless Integration, Faster Innovation
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Complexity to Clarity: Transforming Product Development with IBM ELM
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Future-Ready_Transformation_with_Oracle_Migration
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From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery
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Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions
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ECFM Case Stydy
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Adherence with SIAM
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Comprehensive_Adoption_of_IBM_ELM[1]
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Transforming a Global Automotive OEM into an Agile and Lean Enterprise
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Implementation of Jira and Atlassian Guard along with the Automation and Change Management
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Implementation of Jira Service Management (JSM)
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A Jira Implementation Case Study
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How a Top Premium Automotive Company Developed Their Global Software Engineering Platform
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Case Studies – MicroGenesis
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Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination