Automating Workflows,
Connecting Systems,

Mapping Intelligence

Products
Products

Products

MicroGenesis delivers purpose-built solutions that simplify complex challenges, automate critical workflows, and unlock new capabilities across engineering and spatial intelligence. Each product reflects our commitment to practical innovation—tools that work seamlessly within your ecosystem and deliver measurable value from day one.

IndiGIS Services

IndiGIS

A comprehensive GIS platform developed in collaboration with DRDO, offering advanced spatial analysis and mapping capabilities for defence, government, and commercial applications.

XLNC Managed Services

XLNC Managed Services

Delivers end-to-end support across Atlassian, DevOps, ITSM, Cloud, Data, and Automation. Designed to accelerate adoption, these services focus on practical implementation and tailored solutions that align with organizational goals.

QuicFlow Services

QuicFlow

A synchronization tool that keeps Jira Software and Jira Service Management in perfect alignment, enabling seamless collaboration across teams with customizable sync logic and comprehensive visibility.

Codebeamer ELM Adaptor

Integration Adaptor

An OSLC-based integration adapter that establishes live, bi-directional traceability between IBM DOORS Next and PTC Codebeamer without data duplication or sync complexity.

Products

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination