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Who

We are

We help enterprises modernize, automate, and scale across complex technology landscapes. Our teams bring together enterprise rigor and practical agility to deliver outcomes that matter.

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Impact in

Numbers

25+
years of industry experience
18+
solutions and services
10+
strategic partnerships
12+
Countries
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Global Locations

India – Bangalore

MicroGenesis TechSoft Pvt. Ltd.
5th Floor, Tower ‘C’, Golden Enclave,
Old Airport Road,
Bangalore – 560017, KA.
Phone: (91) 80 40722100
Fax: (91) 80 41522108
Email: sales@mgtechsoft.com

Sweden

MicroGenesis Sweden AB.
Pumpgatan 1, Vån 2, (Uni 3 by Geely Building)
417 55 Göteborg
Romit +46 76 432 54 03
Mikael +46 73 400 54 70
Email: sales@mgtechsoft.com

Germany

MicroGenesis TechSoft GmbH
Rechde Brandstr. 34
86167 Augsburg
Germany

VAT ID No.: DE815662345Phone: +49 89 309 040161
Email: sales@mgtechsoft.com

Germany

MicroGenesis TechSoft GmbH
Rechde Brandstr. 34
86167 Augsburg
Germany

VAT ID No.: DE815662345Phone: +49 89 309 040161
Email: sales@mgtechsoft.com

India – Bangalore

MicroGenesis TechSoft Pvt. Ltd.
5th Floor, Tower ‘C’, Golden Enclave,
Old Airport Road,
Bangalore – 560017, KA.
Email: info@mgtechsoft.com

India – Delhi

MicroGenesis TechSoft Pvt. Ltd.
Somdutt Chamber 1, LG 5,
Bhikaiji Cama Place,
New Delhi 110066.
Email: info@mgtechsoft.com

India – Mangaluru

MicroGenesis Development Center
4th floor, Ajantha Bussiness Centre,
Bejai – Kapikad Rd, Katlerigudda Bejai, Kapikad, Mangaluru, Karnataka 575004
Email: info@mgtechsoft.com

Germany

MicroGenesis TechSoft GmbH
Rechde Brandstr. 34
86167 Augsburg
Germany

VAT ID No.: DE815662345

Phone: +46 317650008,+46 317650047     

Email: info@mgtechsoft.com

Sweden

MicroGenesis Sweden AB.
Pumpgatan 1, Vån 2, (Uni 3 by Geely Building)
417 55 Göteborg
Phone: +46 317650008,+46 317650047
Email: info@mgtechsoft.com

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination