Built on Trust

Driven by Results.

What

Drives Us

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We help enterprises tackle complex challenges with clear thinking and a commitment to measurable outcomes. Our aim is simple: give your teams the clarity, speed, and confidence to move forward with certainty. Transformation goes beyond technology for us. It begins with trust

Our Identity

Now Reimagined

An expression of intent, clarity, and direction.

Who

We are

We help enterprises modernize, automate, and scale across complex technology landscapes. Our teams bring together enterprise rigor and practical agility to deliver outcomes that matter.

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Impact in

Numbers

25+
years of industry experience
18+
solutions and services
10+
strategic partnerships
12+
Countries

Our Journey

at a Glance

2000

Founded

in Bangalore,
India

2004

Established independent

testing arm
(QuEdge)

2011

Expanded

into Managed Services
(Data Capture, Middleware)

2016

Global presence established

with MicroGenesis TechSoft
GmbH, Munich

2022

DRDO partnership

for GIS Technology
Transfer

2025

Launched Quicflow

our in-house
data-sync platform

Our

Leadership

Manoj Tharian

Managing Director

Championing innovation with trust,

purpose, and a people-first mindset.

Vice President – Global Markets

Guiding global organizations with
practical, domain-deep engineering expertise.

Business Head – Enterprise Solutions

Driving precision and consistency across complex engineering programs at scale.

Business Head – Software & Systems Engineering

Strengthening enterprise growth
with sharp strategy and client-focused execution.

Dhananjaya K

Vice President – Global Markets

Santy Nelson

Business Head – Enterprise Solutions

Naveen MS

Business Head – Software & Systems Engineering

Vice President – Global Markets

Business Head – Enterprise Solutions

Business Head – Software & Systems Engineering

Director – Defence Projects

Dhananjaya K

Vice President – Global Markets

Santy Nelson

Business Head – Enterprise Solutions

Naveen MS

Business Head – Software & Systems Engineering

Giridhar Aekbote

Director – Defence Projects

Vice President - Technical Services - Enterprise Solutions

Program Director - GIS & MedTech

General Manager - GIS

Vice President Delivery - Defence Projects

Marketing Head

Sr. Technical Manager - GIS

Senior Technical Manager -
Software & Systems Engineering

Girish Shenoy

Vice President- Technical Services - Enterprise Solutions

MG Daniel

Program Director - GIS & MedTech

Gabby Jose A V M

General Manager - GIS

Sangram Rout

Vice President Delivery - Defence Projects

Gibin M Varghese

Marketing Head

Wilson Prathap Sr. Manager

Sr. Technical Manager - GIS

Nicky Chris John

Senior Technical Manager -
Software & Systems Engineering

Life at

MicroGenesis

Step into a place where ideas turn into impact and talent gets room to rise. At MicroGenesis, you’ll design, experiment, and build alongside people who share your drive to create what’s next. If you’re ready to grow and make meaningful change, come be part of our story.

Become a

MGenite

Looking for your next opportunity? Explore our current openings and see where your skills can make an impact.

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination