Reimagine your organizations Service Management strategy
Create a unified service view across your organization
Central location to communicate downtime, incidents, and maintenance schedules
Speed up service delivery with flexible workflows and automations
Visibility and intelligence in optimizing service delivery processes
Your Partner for ITSM strategy and solutions
SOLUTIONS
Transform your service desk into a modern, powerful and structured solution
Service Request Management
Capabilities
- Task Automation
- Request management
- Request fulfillment
- Stakeholder communication
Benefits
- Automation of repetitive tasks
- Centralizing request management
- Standardized handling of request fulfillment
- Better communication with stakeholders
Incident Management
Capabilities
- Incident tracking
- Issue resolution
- Real-time reports
Benefits
- Track and manage your production incidents.
- Speed up resolution with powerful SLAs
- Intuitive UI and real-time reports
- Better communication—both internal and external
Problem Management
Capabilities
- Problem investigations
- Incident Elimination
- Orchestrate changes
- Service improvement
Benefits
- Conduct problem investigations
- Eliminate recurring incidents
- Orchestrate changes to your production systems
- Promote continuous service improvement
Change Management
Capabilities
- Change process Framework
- Resource allocation
- Incident Elimination
- Streamline Workflow
Benefits
- Framework to manage the change process
- Prioritizing necessary changes to properly allocate resources
- Incorporating testing of changes, to avoid incidents
- Streamlining and improving the flow of changes
Knowledge Management
Capabilities
- Knowledge repository
- Intellectual capital
- Inspire collaboration
- Information exchange
Benefits
- Leverage the intellectual capital and assets
- Inspire brainstorming, collaboration, and big ideas.
- Aggregate team’s knowledge in a single repository
- Increase transparency with open and shared information
Enterprise Service Management
Capabilities
- Customer Service portal
- Workflow automation
- Governance and control
Benefits
- Single portal for all service requests
- Workflow automation to drive efficiency
- Streamline control and governance
- Design a customer-centric service experience
Modernize Your IT with MicroGenesis: Schedule a Consultation Now!
Revolutionize IT with MicroGenesis. Leverage Atlassian-powered ITSM solutions for streamlined service environments. Schedule a call for strategic transformation.
SERVICES
Purpose-fit guidance and support for your ITSM Strategy
ITSM Consulting
ITSM Implementation
Integrations and Migrations
Custom Development
Consultant on Demand
Managed Service
How can we help in your ITSM Initiatives?
- Discover Business Initiatives and Needs
- Assess existing ITSM processes and Systems.
- Define ITSM solution strategy and scope of work.
- Evaluate and recommend right ITSM solution.
- Develop project plan and implementation architecture.
- Procure, renew or upgrade your ITSM tools.
- Process and Tool Implementation
- Integrate/ Migrate apps into ITSM platform.
- Develop Custom workflows and dashboards.
- Application/ Service Enhancements
- ITSM Best Practice Guidance
- Provide ITSM Consultants on Demand
- Provide Application Support and Maintenance
Santy Nelson
Business Head - Enterprise Solutions
Girish Shenoy
Technical Services Head - Enterprise Solutions
Discover Atlassian Solutions
Please let us know what day and time suits you best, and our rep will get back to you to confirm the call.
Please let us know what day and time suits you best, and our rep will get back to you to confirm the call.