Transform Your Application Portfolio
with MicroGenesis

IBM ELM Partner in Chennai​

Overview

Reinventing Your Application Ecosystem With Speed and Efficiency

In the midst of a rapidly changing business environment and evolving business models, it has become imperative for organizations to consolidate, optimize, and modernize their business-critical applications and stay agile and adapt quickly to compete and succeed in today’s digital world.

At MicroGenesis, we offer end-to-end Application Development and Maintenance services to help enterprises innovate faster, maximize return on investments, and meet their business goals. Our Application Management practices are in line with the CMMI L3 quality standards. This ensures adherence to established processes, thereby ensuring delivery of reliable and future-proof applications with Speed and Efficiency.

Accreditation

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Application Management Services​

Case Study

Services

Providing Reliable Services Across All Stages of the Application Lifecycle

Our Application Management Service offers a highly flexible onsite, offsite, offshore, or blended delivery model – from application maintenance and development to legacy modernization, keeping in mind factors such as risk mitigation, location proximity, cost optimization,
and language capabilities.

Application Development

Develop end-to-end custom application through ideation, architecture, technology, design, development, and securing of on-premise, cloud, web, mobile and IoT applications to power your business and support your customers.

Mobile Application Development

Create new revenue streams delivering rich customer experience to drive competitive advantage with custom mobile app development for smartphones, PDAs, and tablets.

UI/UX Consulting

Create functional, visually enhanced, intuitive, user-friendly, and brand-centric designs. Include conceptualization, design, development, integration, site optimization, cross-platform as well as device compatibility.

Full Stack Development

MicroGenesis specializes in software development across a full range of technologies, from front-end prototyping to a complete set of back-end services.

Embedded Software Development

MicroGenesis holds decades of collective experience working with a range of platforms from the lowest 8-bit microcontrollers to the powerful 64-bit cores, including single-core/ multi-core microprocessor variants.

IoT Development

We offer a wide range of IoT software development services from middleware engineering and IoT data pipeline architecture to building sleek and practical web and mobile applications for the users of connected systems.

Application Modernization

Transform your legacy applications efficiently using DevOps approach into a resilient, future-ready solutions by enhancing functionalities, web and mobile enablement and UI/UX improvements.

Application Migration and Integration

End-to-end integrations for mobile, desktop, and web apps, as well as databases, search engines, and intranet systems to deliver faster, simpler, and more efficient communication between your business, customers, and partners.

Application Maintenance

Designed to keep all applications performing at their best and includes proactive monitoring, problem management, application upgrades, bug fixing, environment support and performance tuning.

Optimize your product lifecycle with our comprehensive end-to-end Application Development and Maintenance services for a seamless experience.

Benefits

Transform Your Applications into
a Resilient, Future-Ready Solution

Why MicroGenesis

Accelerating Application Delivery With
End-to-End Application Management Services

Technical Expertise

Over 20 Years of industry presence, technological and operational insight, and proven service delivery processes

End-to-End Service Model

We offer a full range of flexible, scalable, secure, and maintainable services across the application lifecycle

Dedicated Teams

Dedicated and skilled practitioners to guide and support across all levels of implementation and support

Industry Leading Practices

Certified for ISO 9001:2015, ISO 27001:2013, ISO 20000:2018, ISO 14001:2015 and CMMI Ver 2.0 DEV Maturity Level 5 Processes

Customer Success

Proven background guiding and supporting companies of all sizes with tangible business outcomes

Powering Enterprise-Level Digital Transformation

Blogs

Testimonials

Modernize, manage, and scale your applications—talk to our AMS experts today.

Reach out and let's begin

Enabling Businesses to Deliver Stable and Scalable Applications.

Naveen-MS

Naveen M S

Business Head – Software & Systems Engineering

Nicky-Chris-John

Nicky Chris John

Senior Technical Manager – Software & Systems Engineering

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination