Field Extractor for Jira

The Ultimate Plugin to extract and update field values from Jira issues

Atlassian Cloud Migration Partners in New York

Overview

Transform your Jira workflows with Field Extractor for JIRA

Is your productivity being hampered by the time-consuming process of extracting and searching information from JIRA comments?

Streamline your process with Field extractor for JIRA, a simple, no-code configuration-based add-on that extracts and updates custom fields in Jira issue from description, comments or even text fields. As a result, it improves project completion times while enhancing the overall user experience and drive work efficiency.

  • Extract custom field values from JIRA issue Description, comments and even multi-line text fields
  • Rules Mapping at Project & Issue Type levels
  • Detailed Logs for easy troubleshooting

Innovation in data extraction for Jira users

As an Atlassian Platinum Solution Partner, MicroGenesis has developed a unique and effective solution named Field Extractor for Jira (FEJ) to help Jira Users to extract text from Jira issue descriptions, comments or even multi-line text fields. Whether you are creating a new issue or updating an existing issue by adding a comment, FEJ can extract field values. FEJ will auto-update the Custom Fields based on predefined mappings and allows you to auto-transition issues.

Field Extractor for JIRA

Case Study

Benefits

Automated Solution to extract text for JIRA issues

Field Extractor for JIRA (FEJ) allows Jira users to parse and extract values from user comments/ descriptions or even multi-line text fields based on the project & issue types mapping rules. It also enables automated transition of issues through its rule-based system. Keep track of all plugin activities in an immaculate logs console & utilize mappings rules that automatically populate custom fields as required.

To get detailed insights about FEJ

Use Cases

Field Extractor for Jira Use Cases

Get a detailed insight about the use cases of FEJ for various operations.

DevOps consulting services
For DevOps

Configure your build tools to send error stack traces directly to Jira Software or Jira Service Management to maximize development workflow efficiency.

  • Extract valuable information such as timestamps, error stack traces, and build attributes from CI/CD updates and automatically populate custom fields using FEJ.
  • Update Jira issues when comments are added from CI/CD build processes, ensuring accurate and real-time issue tracking.
  • Provide developers with critical build information at their fingertips, enabling faster identification and resolution of build issues.
For ITSM

Avoid alert chaos with Jira Service Management and Field Extractor for Jira (FEJ).

  • Easily detect downtime or uptime triggers from monitoring tools and extract critical information such as error messages.
  • Use mapping rules to quickly update custom fields with FEJ, simplifying actions like user approvals and issue transitions.
  • Scan comments and descriptions to automatically extract contact information and other relevant attributes.
ITSM Consulting services
CRM/CRP
For CRM / ERP

FEJ add-on brings the power of automation to simple integration with CRM tools such as Salesforce.

  • Allows Salesforce to trigger an email containing case information, from which FEJ extracts and maps relevant data as custom fields on a newly created Jira issue.
  • Jira Automation can send the newly created Jira issue key back to CRM/ERP systems via API for continued communication and tracking.
  • Updates from Jira are pushed to CRM/ERP systems through APIs using Jira Automation whenever changes occur within Jira.

Supported Platforms

Field Extractor for Jira plugin enhances your workflow on both Jira Data Center and Cloud products. Currently supported platforms are

FAQ’s

For how long is the trial version of the plugin valid?

You will receive a free 30 days trial.

Where can I get the plugin?

The plugin is easily available to purchase on the Atlassian Marketplace or thorugh any Atlassian solutions partners.

You can visit: https://marketplace. atlassian.com/apps /1228827/field- extractor-for-jira- fej? hosting= cloud&tab=overview

Is it possible to clone an existing pattern mapping?

Yes, you will be able to easily clone an existing pattern mapping using the Clone option present in the configuration section.

Can I execute the updates as a particular user?

Yes, you can execute the extraction and update custom fields as a specific user or as a currently logged in user##Currently, this functionality is available only in Jira data center.

Blogs

Testimonials

Discover how Jira Solutions and Services can accelerate your product and service innovation at enterprise scale.

Reach out and let's begin

Improve data accuracy, workflow efficiency, and visibility in Jira with zero-code automation.

Field Extractor for JIRA

Santy Nelson

Business Head – Enterprise Solutions

Field Extractor for JIRA

Girish Shenoy

Vice President – Technical Services – Enterprise Solutions

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination