Our Blogs
All
Solution
Technology
Services
Understanding the Digital Thread and ALM’s Role in Enabling It
What is a Digital Thread? A digital thread is an integrated flow of relevant data that traces a product's entire lifecycle—from initial design and development to manufacturing, maintenance, service, and eventual retirement. This interconnected data stream...
7 Essential ITSM Best Practices for Service Management
Imagine a company where IT services run without a hitch, with virtually no downtime and satisfied users. That’s what happens when you follow IT service management (ITSM) best practices. In 2023, one of Infosys’ clients improved their ITSM processes, resulting in...
Effective Test Management Solutions for Quality Assurance
What is Test Management? Test management is the systematic planning, monitoring, and documenting of software testing activities within a product's development lifecycle. As software development has become more complex, effective test management ensures that...
What is IT Asset Management (ITAM) and Why is it Important?
Think about an office where everything runs smoothly. Every computer, software, and piece of equipment is tracked. Nothing is lost, and everything is where it should be. This is what IT Asset Management (ITAM) does for a business. It’s about getting the most out of...
Top 10 Jira Tips & Tricks
Jira Software is an incredibly powerful tool for project management, issue tracking, and workflow automation. With its versatility, Jira is used by teams across various industries to manage everything from software development to marketing projects. Whether you're a...
The Best IT Service Management Tool (ITSM Tool): A Comprehensive Guide
Think about running your business with IT problems that just won’t go away. Frustrating, right? That’s where a good IT Service Management (ITSM) tool comes in. But with so many options, it’s easy to feel lost. Don’t worry, we’ve got you covered. In 2023, India’s IT...
Explore the Benefits and Challenges of AI in ITSM: Future-Proofing Your IT Strategy
You’re managing an IT team, and you’ve just rolled out a new system. As everyone gets used to it, an unexpected thing happens. AI in ITSM systems starts making smart suggestions. It points out ways to streamline processes and even predicts issues before they happen....
Why You Need to Choose the Right ITSM Tool for Digital Era Success
You're in charge of the IT team at a company that's growing fast. Every day, your team is flooded with service requests, technical issues, and unexpected problems. You know it's time to get a better system in place. But with so many IT Service Management (ITSM)...
ServiceNow vs. Jira Service Desk for ITSM Workflow Management: Which Tool Fits Your Business?
Imagine you're in charge of finding the right tool to manage your company’s IT services. It feels like a massive decision, doesn’t it? You’re stuck between ServiceNow vs Jira Service Desk, and it’s not clear which one will really work best for your team. Both...
Difference Between Jira and GitHub
Jira and GitHub are two of the most popular tools in the software development world, each catering to different aspects of the development lifecycle. Jira is a powerful project management tool used primarily for issue and task tracking, while GitHub is a leading...