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Top 10 Jira Software Plugins to Supercharge Your Workflow in 2024
In today's fast-paced business environment, efficient service management is crucial for delivering exceptional customer experiences and maintaining productivity. Jira Service Management, a powerful ITSM (IT Service Management) solution, provides a solid foundation for...
Atlassian Cloud Security Measures: A Comprehensive Guide
Atlassian, known for its suite of cloud-based collaboration and development tools like Jira, Confluence, and Bitbucket, prioritizes robust security measures to safeguard user data and ensure a secure environment for its cloud services. Here's an overview of their...
Effective Implementation of SLAs and Best Practices
Service Level Agreements (SLAs) can be challenging to measure, report on, and adhere to, yet they play a crucial role in gauging performance against objectives and improving customer satisfaction. In the realm of service providers, an SLA is a straightforward...
Atlassian’s AI Breakthrough: Shaping the Future of IT Service Management.
MicroGenesis, in collaboration with Atlassian, is thrilled to share the latest advancements in AI-powered IT Service Management (ITSM). Atlassian has unveiled a powerful virtual agent and expanded AI capabilities, aimed at revolutionizing how enterprises provide...
Why it’s smart to work with an Atlassian Partner while implementing Atlassian Solutions
Atlassian, renowned for its versatile product suite, has become a cornerstone for businesses of all sizes, from small enterprises to Fortune 500 giants. Counting prominent names like Cisco, NASA, Facebook, and Netflix among its clientele, Atlassian continues to play a...
Why Are More Companies Choosing Atlassian’s JIRA Software
JIRA Software, initially designed as a software development aid in 2002, has transformed into a versatile project management tool. With a user base of over 50,000 customers in 200+ countries, including renowned organizations like Twitter, Skype, NASA, and the U.S....
Mastering Bug Tracking in Jira Service Management: 4 Best Practices
Bug tracking is a critical aspect of software development that can significantly impact customer satisfaction and the overall efficiency of your organization. Jira Service Management, a powerful service desk solution, offers a robust platform for managing bugs...
Atlassian Partner Benefits for Small & Medium-sized Businesses
For small and medium-sized businesses, flexibility and scalability are key. Your applications, tools, and organizational processes need to be able to grow and change as your business expands. But to achieve this adaptability, you need a deployment and hosting solution...
Jira Cloud Migration Risks: A Comprehensive Guide
In the ever-evolving landscape of project management, Jira Cloud has emerged as a beacon of efficiency and collaboration. With its cloud-based architecture, Jira Cloud promises streamlined workflows, real-time updates, and accessibility from anywhere. However, as...
12 Warning Signs You Need To Change Your ITSM Strategy
When is it time to break up with your current IT Service Management (ITSM) solution and seek out greener pastures? It’s a hard choice to make. ITSM is an essential element in modern organizations, but not all ITSM strategies or tools are created equally.If you’re...