Boost Productivity with XLNC:
Managed Services for Your Application Ecosystem

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Introduction

In today’s digital-first world, organizations rely heavily on an interconnected ecosystem of software tools to manage operations, collaborate, innovate, and deliver value faster. From project management and DevOps to cloud adoption and IT service delivery, businesses are challenged with integrating, optimizing, and scaling a growing portfolio of applications. This complexity often leads to inefficiencies, delayed adoption, misaligned tools, and missed opportunities.

That’s where XLNC Managed Services comes in.

Whether you’re a fast-scaling enterprise, a digital-native startup, or a mature organization undergoing transformation, the XLNC Service Management Plan provides purpose-fit support for your application ecosystem—centered around platforms like Atlassian Jira, Confluence, Bitbucket, as well as your DevOps, ITSM, Cloud, Data, and Automation environments.

With our expert-led, value-driven approach, XLNC empowers you to maximize return on software investments, improve performance, and accelerate innovation while reducing complexity and cost.

Optimize. Innovate. Excel.

Purpose-fit guidance and support for your technology adoption and growth journey.

Get Started with XLNC Service Management Plan

Your Foundation for Business Excellence

In today’s fast-paced world, exceptional service management is key to staying ahead. That’s why we have introduced the XLNC Service Management Plan — your partner in unlocking operational excellence and maximizing performance.

The XLNC Service Management Plan offers a comprehensive suite of technology services spanning Atlassian, DevOps, ITSM, Cloud, Data, Automation, and more—tailored to enhance efficiency, collaboration, and innovation across your organization.

Why Choose XLNC?

With a commitment to delivering business outcomes over deliverables, XLNC goes beyond the role of a traditional managed services provider. We become an extension of your team, helping you maximize returns from your existing investments while laying a future-ready foundation.

Here's how our approach stands out:

Comprehensive Coverage – We understand the complexities of diverse technology ecosystems. XLNC provides end-to-end support across multiple domains—including Atlassian, cloud, DevOps, ITSM, data, and automation—ensuring your tools work together seamlessly.

Streamlined Processes – Our optimization strategies eliminate silos, reduce handoff delays, and enable better visibility across projects. This leads to increased velocity, better resource utilization, and higher stakeholder satisfaction.

Cost Savings – Through license optimization, resource efficiency, and process automation, XLNC helps you drive down operational costs without compromising performance. Our proactive approach prevents costly downtime and avoids unnecessary rework.

Effortless Scalability – Whether onboarding new teams, integrating new tools, or scaling operations across geographies, XLNC’s scalable delivery model and flexible support tiers ensure your systems grow as your business does.

Specialist Access – Tap into a pool of seasoned experts, certified professionals, and domain specialists who understand the nuances of your stack and business vertical. Our specialists provide both strategic advice and hands-on support.

Faster Adoption – New technologies only generate ROI when fully adopted. Our onboarding accelerators, training, and change management plans ensure faster time-to-value from your digital investments.

Customized Solutions – We don’t believe in one-size-fits-all. Every engagement starts with understanding your objectives, challenges, and constraints—resulting in tailored roadmaps, governance models, and automation strategies aligned with your business goals.

What We Offer: XLNC’s Core Service Areas

1. Atlassian Expertise

At the heart of digital teamwork lies the Atlassian suite—Jira Software, Confluence, Bitbucket, and Jira Service Management. XLNC’s certified Atlassian experts provide:

Licensing Management: Ensure cost-effective usage and compliance.

Customization & Configuration: Adapt workflows, fields, and issue types to your teams’ actual processes.

App Development & Marketplace Integration: Build and integrate custom apps or leverage prebuilt solutions from the Atlassian Marketplace.

Cloud Migrations: Smooth transitions from Server/Data Center to Atlassian Cloud with minimal disruption.

Industry Example: A healthcare provider with HIPAA requirements used XLNC to optimize Jira for clinical ticket tracking while maintaining strict access control using Atlassian Access.

2. DevOps Enablement & Management

Enable faster release cycles, improved collaboration between dev and ops, and infrastructure agility:

CI/CD Pipelines: Using Jenkins, GitLab, GitHub Actions.

Infrastructure as Code: Terraform and Ansible for reproducible environments.

Containerization & Orchestration: Kubernetes and Docker for scalable, resilient apps.

Monitoring & Alerting: Prometheus, Grafana, and New Relic for observability.

Industry Example: A fintech firm reduced deployment times by 50% using XLNC’s integrated DevOps toolchain and automation framework.

3. ITSM Excellence

Modern service delivery isn’t just about IT—it’s about enterprise service management. We help organizations:

Build ITIL-aligned service desks in Jira Service Management

Implement SLA-driven incident, change, and problem workflows

Extend service automation to HR, legal, and finance departments

Set up self-service portals and knowledge bases

Industry Example: A retail chain implemented XLNC’s ITSM framework to digitize internal HR queries, resulting in 35% less time spent on employee onboarding.

4. Cloud Services (AWS, Azure, GCP)

Accelerate cloud adoption with governance, cost optimization, and infrastructure modernization:

Strategy & Assessment: Evaluate readiness and create roadmaps

Migration & Replatforming: Seamless move from legacy to cloud-native environments

Security & Compliance: Enforce best practices for data privacy, encryption, IAM

Cost Governance: Cloud usage reporting, right-sizing, and budgeting

Industry Example: A logistics enterprise saved 22% in hosting costs within six months of migrating their Jira and Confluence infrastructure to AWS with XLNC.

5. Data & Analytics Management

Convert your data into actionable insights:

Data Engineering: Build secure pipelines across business systems

BI Dashboards: Interactive visualizations using Power BI, Tableau

Database Administration: Optimize and secure PostgreSQL, SQL Server, MongoDB

Industry Example: A manufacturing firm reduced reporting turnaround from 3 days to 30 minutes by consolidating data from Jira, SAP, and Excel into a unified BI dashboard.

6. Automation Services

Simplify repetitive tasks and improve workflow velocity:

RPA Implementation: Using UiPath or Power Automate to reduce manual workloads

Script Development: Custom Python/JavaScript scripts for Jira and Confluence automation

Workflow Automation: Conditional rules in Jira Service Management and Bitbucket pipelines

Industry Example: A media company automated 80% of its Jira request triage process with XLNC’s help, allowing the IT team to focus on higher-priority tasks.

Real-World Use Cases by Industry

IT & Software Development

In today’s competitive software landscape, IT teams need seamless workflows and faster deployments. XLNC helps:

Streamline agile delivery using Jira Software and Bitbucket pipelines

Automate development cycles with CI/CD pipelines and GitOps

Align DevOps metrics with product management KPIs

Example: A SaaS provider accelerated its release cycle by integrating XLNC-managed CI/CD pipelines, reducing manual intervention and deployment time by 60%.

Healthcare

Compliance, patient data security, and process automation are crucial in healthcare. XLNC enables:

HIPAA-compliant Jira Service Management setups for secure incident handling

Real-time operational reporting using Confluence and BI dashboards

Integration of patient workflows into service desk systems

Example: A multi-hospital network used XLNC to automate scheduling and escalations through Jira Service Management, decreasing incident response time by 35%.

Finance & Insurance

Financial institutions require high security, traceability, and compliance. XLNC delivers:

SOX-compliant access and audit trails in Atlassian environments

Custom dashboards for fraud alerts and risk scoring

Secure document workflows and approvals in Confluence

Example: A leading insurer partnered with XLNC to implement a real-time claims processing dashboard, cutting turnaround by 50%.

Manufacturing

Factories and suppliers rely on real-time visibility and coordination. XLNC provides:

Jira Service Management for quality assurance and vendor management

Workflow automation for procurement and supply chain tracking

BI dashboards to analyze downtime, inventory, and production performance

Example: A global manufacturer used XLNC to automate incident triage and link issues to root cause analytics, reducing equipment downtime by 40%.

Government & Public Sector

Public agencies prioritize transparency, compliance, and digital accessibility. XLNC supports:

Secure cloud migrations with data sovereignty controls

Jira-based ITSM systems for policy request tracking and citizen service delivery

Automated workflows for approvals, document control, and compliance audits

Example: A state department migrated its legacy service desk to Atlassian Cloud with XLNC, improving response time and audit traceability across departments.

Customer Success Snapshots

Case Study: Global Telecom Leader

Challenge: Complex Jira ecosystem across 14 regions

Solution: Centralized Jira governance, integrated DevOps, and SSO

Outcome: 40% faster issue resolution, $250K/year in tool cost savings

Case Study: Fintech Startup

Challenge: Manual deployment cycles, lack of monitoring

Solution: CI/CD with GitHub Actions, Prometheus dashboards

Outcome: Release cycles improved from weekly to daily

Customer Success Snapshots

Selecting the right managed services partner can drastically influence your operational performance, strategic agility, and long-term ROI. Here’s how XLNC Managed Services compares to traditional support models across key areas:

Criteria	XLNC Managed Services	Traditional Support Models
Proactive Optimization	Yes – Regular audits and tuning	No – Reactive issue resolution only
24/7 SLA-based Support	Yes – Global coverage with escalation	Often limited to business hours
Strategic Advisory	Included – Technology and roadmap input	Not available or additional cost
Toolchain Coverage	End-to-end across Atlassian, DevOps, Cloud	Tool-specific and often siloed
Continuous Training	Regular enablement and adoption programs	Rare or informal sessions
Business Alignment	High – Custom roadmaps and KPIs	Low – Generic SLAs, little customization
Implementation Support	Embedded project delivery expertise	Outsourced or third-party recommended
Cost Predictability	Transparent, value-based pricing	Unpredictable support or hourly rates
Automation & Innovation	Embedded in delivery methodology	Limited to client-initiated requests

With XLNC, you gain more than a vendor—you gain a strategic ally focused on driving outcomes, enabling transformation, and supporting innovation at scale.

FAQs

Can XLNC support both on-prem and cloud-based Atlassian deployments?

Yes. We provide services for Data Center, Server, and Atlassian Cloud.

How quickly can services start after onboarding?

Most engagements start within 5–10 business days following discovery and contract signing.

What size organizations benefit most from XLNC?

We work with startups, SMBs, and large enterprises—customizing our services to fit your scale and goals.

Do you offer custom reports and dashboards?

Absolutely. We specialize in Jira reporting and BI dashboards that unify your data ecosystem.

Let’s Build Excellence Together

With XLNC Managed Services, you gain a trusted partner committed to optimizing your technology ecosystem and driving continuous innovation. From strategic advisory to full-scale implementation and proactive support, we bring the people, processes, and tools that power lasting transformation.