IT Service Management Services in Chennai
Streamline your IT operations and enhance service delivery with our ITSM solutions
Create a unified service view across your organization
Central location to communicate downtime, incidents, and maintenance schedules
Speed up service delivery with flexible workflows and automations
Visibility and intelligence in optimizing service delivery processes
Your Partner for ITSM Services and solutions
With the philosophy of a “Service First” approach, MicroGenesis has formulated its ITSM practice, powered by Atlassian technologies, to enable our clients to leverage our expertise and solutions. Our ITSM consulting services focus on modernizing your IT and service environment, providing tailored ITSM software solutions to meet your specific needs. By integrating advanced ITSM services, we accelerate business transformation across the organization, ensuring seamless and efficient IT operations that drive productivity and growth.
ITSM SOLUTIONS
Transform your service desk into a modern, powerful and structured solution
Service Request Management
Service request management is a repeatable procedure for handling customer service requests, such as access to applications, software enhancements, and hardware updates. Effective ITSM services streamline this process by automating tasks and providing valuable knowledge resources. Advanced ITSM software enhances efficiency, ensuring smoother workflows and faster response times. Integrating comprehensive ITSM services and software improves service request management, boosting customer satisfaction and operational efficiency.
Capabilities
- Task Automation
- Request management
- Request fulfillment
- Stakeholder communication
Benefits
- Automation of repetitive tasks
- Centralizing request management
- Standardized handling of request fulfillment
- Better communication with stakeholders
Incident Management
Incident management is the process of responding to unplanned events or service interruptions and restoring services to their operational state. Given the multitude of software services organizations rely on today, the potential failure points have increased significantly. Effective ITSM services are essential to quickly respond to and resolve these issues. By leveraging robust ITSM solutions, organizations can ensure that their incident management processes are efficient and effective, minimizing downtime and maintaining operational continuity.
Capabilities
- Incident tracking
- Issue resolution
- Real-time reports
Benefits
- Track and manage your production incidents.
- Speed up resolution with powerful SLAs
- Intuitive UI and real-time reports
- Better communication—both internal and external
Problem Management
Problem management is the process of identifying and managing the causes of incidents on an IT service. It goes beyond simply finding and fixing incidents by also focusing on understanding the underlying causes and determining the best methods to eliminate these root causes. As a leading ITSM company, we provide comprehensive ITSM support to ensure that problem management is thorough and effective. Our approach helps organizations not only resolve current issues but also prevent future incidents, enhancing overall IT service reliability and performance.
Capabilities
- Problem investigations
- Incident Elimination
- Orchestrate changes
- Service improvement
Benefits
- Conduct problem investigations
- Eliminate recurring incidents
- Orchestrate changes to your production systems
- Promote continuous service improvement
Change Management
Change management ensures that standard procedures are used for the efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. As a leading ITSM company, we offer comprehensive ITSM services and ITSM support to implement effective change management processes. This approach provides context and transparency, helping to avoid bottlenecks while minimizing risk. Our ITSM services ensure that every change is managed smoothly, maintaining the stability and reliability of your IT environment.
Capabilities
- Change process Framework
- Resource allocation
- Incident Elimination
- Streamline Workflow
Benefits
- Framework to manage the change process
- Prioritizing necessary changes to properly allocate resources
- Incorporating testing of changes, to avoid incidents
- Streamlining and improving the flow of changes
Knowledge Management
Knowledge management is the process of creating, sharing, using, and managing the knowledge and information within an organization. This multidisciplinary approach aims to achieve organizational objectives by leveraging the best use of knowledge. Our ITSM consulting services provide expert guidance on implementing effective knowledge management strategies, supported by advanced ITSM software. By integrating comprehensive ITSM services, we help organizations streamline their knowledge management processes, ensuring valuable information is accessible and utilized to drive efficiency and innovation.
Capabilities
- Knowledge repository
- Intellectual capital
- Inspire collaboration
- Information exchange
Benefits
- Leverage the intellectual capital and assets
- Inspire brainstorming, collaboration, and big ideas.
- Aggregate team’s knowledge in a single repository
- Increase transparency with open and shared information
Enterprise Service Management
Enterprise Service Management extends IT Service Management (ITSM) principles to improve service delivery for business teams like HR, legal, facilities, marketing, and finance. Utilizing ITSM support, these teams can streamline workflows and enhance accountability via a customer service portal. Leading IT service management companies and ITSM vendors provide solutions that apply ITSM rigor to all business services, boosting organizational performance and service quality.
Capabilities
- Customer Service portal
- Workflow automation
- Governance and control
Benefits
- Single portal for all service requests
- Workflow automation to drive efficiency
- Streamline control and governance
- Design a customer-centric service experience
Modernize Your ITSM Services with MicroGenesis: Schedule a Consultation Now!
Revolutionize IT with MicroGenesis. Leverage Atlassian-powered ITSM solutions for streamlined service environments. Schedule a call for strategic transformation.
ITSM SERVICES
Tailored guidance and support for your ITSM strategy
MicroGenesis offers ITSM Services with proven expertise and flexible options for your ITSM adoption journey. As leading ITSM vendors, we provide IT service management consulting, solution development, and IT service management software to support your strategy, implementation, and optimization needs. Discover the right solution to accelerate your ITSM transformation.
ITSM Consulting
ITSM Implementation
Integrations and Migrations
Custom Development
Consultant on Demand
Managed Service
How can we help in your ITSM Consulting?
The core concept of ITSM is that IT should be delivered as a service, focusing on collaboration, ease of use, and faster value delivery. As a leading ITSM solution provider, MicroGenesis offers expert ITSM services and advanced ITSM software to help transform your company into a high-velocity service organization. We provide the recommendations and resources necessary to optimize your ITSM processes and achieve your business goals efficiently.
- Discover Business Initiatives and Needs
- Assess existing ITSM processes and Systems.
- Define ITSM solution strategy and scope of work.
- Evaluate and recommend right ITSM solution.
- Develop project plan and implementation architecture.
- Procure, renew or upgrade your ITSM tools.
- Process and Tool Implementation
- Integrate/ Migrate apps into ITSM platform.
- Develop Custom workflows and dashboards.
- Application/ Service Enhancements
- ITSM Best Practice Guidance
- Provide ITSM Consultants on Demand
- Provide Application Support and Maintenance
Our Partners
We also provide IT service management services across multiple countries
Discover how IT service management consulting Services can accelerate your product and service innovation at enterprise scale.
Santy Nelson
Business Head - Enterprise Solutions
Girish Shenoy
Technical Services Head - Enterprise Solutions
Discover Atlassian Solutions
Please let us know what day and time suits you best, and our rep will get back to you to confirm the call.
Please let us know what day and time suits you best, and our rep will get back to you to confirm the call.
