Software Engineer ( Req. experience: 4 to 6 years)

• IBM CLM

•   Incident and Problem ticket handling using CISM tool.
• Operations Demands (Customer/Internal task) handling through RTC 
• Root Cause Analysis of problems reported by the users. 
• Communication & coordination with the vendor IBM for problem resolution 
• Deployments of scripts & work packages on Integration & Production environment 
• Documentation and contribution to predefined Knowledge Database in SharePoint 
• Coordinate with different teams in India & Germany 
• Coordinate with the Infrastructure team in Daimler on maintenance of the environment 
• Installing, upgrading and maintaining Enterprise CLM deployments 
• Data migration from other tools/platforms to IBM Jazz CLM Enterprise platform. 
• Providing technical design/architecture & solutions for customization with respective to Jazz applications 
• Handling tickets which are assigned to L2 group 
• Support Level 1 team with all technical queries related to the IBM Jazz CLM platform
• Provide build, stream strategies to development teams in RTC 
• Fine tuning Enterprise CLM environment (Monitoring, Server issues) 
• Co-ordinate with Service delivery & Service Operations for Customization/ development with Jazz Tools.

•   Experience in installing, upgrading, migrating IBM Jazz CLM Enterprise platform (Distributed deployment) and also have good control with multiple JTS/CCM/RM deployments.
• Good knowledge on Linux server deployments
• Strong knowledge & experience in working with IBM WAS , IBM HTTP server, proxy configurations, F5 servers, client and server certificates. 
• Good experience in troubleshooting errors with respect to Jazz Tools (RTC,DNG,DM,GC,RELM,JRS,DCC,LQE)
• Good knowledge with writing linux scripts (Shell/Perl) 
• Good knowledge on IBM DB2 
• Good knowledge on LDAP protocols , authentication/authorization in IBM Jazz CLM
• Good knowledge on customizing Jazz tools (plugin customization, java scripts, java client programs, integration adapters)
• Good knowledge on Integrating Jazz tools with other 3rd party tools (Atlassian, open source , SVN, GIT)
• Customer interaction and ownership of escalations , high level/complex tasks

• Java Development
• German language (Speak)
• Knowledge on 2 factor authentication
• Knowledge on IBM Security Access Manager (ISAM) 
• Knowledge on ISDS (IBM Security Directory Server) 
• Good knowledge on DevOps
• Hands-on experience on Development tools and Processes(Scrum/Agile, Waterfall, Iterative)