Posted 3 years ago

Systems Engineer-IBM CLM. ( Req. experience: 5 to 6 Years)

Job Description – 

  • Ownership of MBSE support Frontline Desk to address the Service Operations requests
  • 16×5 monitoring of MBSE Infrastructure environment
  • Create CISM tickets based on the predefined standard cases
  • Documentation of Service cases and standard operation procedures
  • Contribution to the predefined Knowledge database on Sharepoint
  • Communication & coordination with different teams in India & Germany
  • Resolve user reported issues as per the agreed SLA
  • Assignment and coordination of CISM tickets to Level 2 & Level 3 support group

Job Features

Job Category

Systems Engineer, Technical

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