Systems Engineer-IBM CLM.
Posted 3 years ago
Systems Engineer-IBM CLM. ( Req. experience: 5 to 6 Years)
Job Description –
- Ownership of MBSE support Frontline Desk to address the Service Operations requests
- 16×5 monitoring of MBSE Infrastructure environment
- Create CISM tickets based on the predefined standard cases
- Documentation of Service cases and standard operation procedures
- Contribution to the predefined Knowledge database on Sharepoint
- Communication & coordination with different teams in India & Germany
- Resolve user reported issues as per the agreed SLA
- Assignment and coordination of CISM tickets to Level 2 & Level 3 support group