Atlassian Managed Services

Enhance Your Atlassian Utilization with Our Managed Services

Empowering Enterprise Transformation with

Atlassian Solutions and Services

MicroGenesis the leading Atlassian Platinum Solutions Partner provides Atlassian Services backed by proven expertise and flexible options to help customers augment and accelerate adoption of their Atlassian tools and realize greater value from their investments.

Faster adoption and utilization of your Atlassian applications

Gain access to specialized expertise and personalized assistance.

Obtain customized solutions to meet your unique business needs

Case Studies

Turbocharge Your Atlassian Stack: From Cost Center to Strategic Powerhouse

A global automotive leader transformed its unstable, costly Atlassian environment. Our Managed Services delivered 24/7 expert support, enhanced stability, and streamlined operations, slashing admin time by 75% and achieving significant cost savings.

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Unify & Excel: Mastering IT Service Integration with SIAM

A global enterprise overcame inefficient, siloed IT services by implementing a Service Integration and Management (SIAM) framework. This created a single pane of glass for service management, drastically improving efficiency, reducing cost by 30%, and enhancing service delivery across multiple providers.

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Streamline & Scale: How FMCG Giants Optimize with Managed Services

A global FMCG leader eliminated operational bottlenecks and high costs from its complex Atlassian environment. Our Managed Services provided expert 24/7 support, streamlined workflows, and proactive optimization, slashing licensing costs by 60% and boosting team productivity by 40%.

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De-Risk & Modernize: How Managed Services Insures Atlassian Success

A leading insurance provider faced compliance risks and performance issues with its Atlassian tools. Our Managed Services delivered expert administration, enhanced security, and ensured strict compliance, transforming their digital backbone into a stable, high-performance asset that drives efficiency.

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Secure, Scale, Succeed: Managed IT Services Transformed

An IT services firm burdened by security concerns and a lack of internal expertise partnered with our Managed Services. We provided 24/7 support, robust security hardening, and strategic administration, ensuring operational stability, enhancing compliance, and reducing costs.

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From Static to Strategic: Unleashing Collaboration in Digital Media

A global media company overcame tool sprawl and security risks with Atlassian Managed Services. We consolidated their stack, provided expert administration, and fortified security, boosting team efficiency and collaboration while cutting costs by 30%.

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Our Service Offerings

Each deployment of Atlassian products is unique, so we offer a variety of services to support your adoption and growth journey, whether you need solution development, best practice guidance, performance tune-up, implementation assistance or help analyzing upgradation or migration needs and optimizing your existing applications. Discover which offering is right for you:

Atlassian Consulting

• Business Case development
• Process and Systems Assessments
• Strategy and roadmap development
• Design and Proof of Concepts
• Technology Evaluation & Selection

Atlassian Licensing Management

• License Procurement
• License Renewals
• License upgradation
• License Co-Terming
• License Rationalization

Atlassian Implementation

• Project Planning and Execution
• Solution Architecture & Development
• Installation and Configuration
• Process and Tool Implementation
• Application/ Service Enhancements
• Time and Material or project-based

Integration and Migration Services

• Integration/ Migration of 3rd Party Apps
• Migration of On-Premise apps to Cloud
• Setup & Config. of Marketplace Apps
• System enhancement and upgrade
• Applying downloads, patches and fixes
• Upgrade to latest versions/ User tier

Software Upgradation

• Application modernization
• Downloads, patches and fixes
• System enhancement and upgrade
• Upgrade to latest versions/ User tier

Custom Development

• Custom Add-ons Development
• Develop Applications and features
• Customize Workflows and Dashboards
• Connectors for Cloud & On-Prem Apps
• Product and Service Enhancements

Consultant On-Demand

• Application Administration
• Implementation Service
• Coaching and Training
• Productivity & FTE Optimization
• Hourly, Daily, Weekly or Monthly
• Time and Material or project-based

Managed Services

• 8×5, 16×5, 24X7 Application Support
• SLA/ Non-SLA Based Services
• Incidents and Service Requests
• Consulting and Implementation
• Self Service Portal
• Subscription based flexible plans.

Performance Monitoring & Optimization

• Continuous Performance Tracking
• Bottleneck Identification and Resolution
• Capacity Planning and Load Testing
• Monitoring Dashboards and Alerts Setup
• Optimization of Atlassian Applications
• Proactive Health Checks and Reporting

Get in touch with our Atlassian experts to discuss your needs."

From consulting and licensing to implementation, integration, and ongoing support — we offer end-to-end Atlassian services tailored to your business needs. Streamline collaboration, boost productivity, and scale confidently with our expert solutions.

Talk to an Expert

MicroGenesis in brief

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Years of Industry Experience

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Solutions and Services

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Strategic Partnerships

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Clients across industries

Countries; Offices, Partners Customers

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Years of Industry Experience

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Solutions and Services

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Strategic Partnerships

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Clients across industries

Countries; Offices, Partners Customers

Partner with MicroGenesis to

maximize your Atlassian utilization

Access to Expertise

Gain access to specialized expertise and personalized assistance.

Operational Efficiency

Help to streamline processes, improving team collaboration and productivity

Efficient Implementation

Faster adoption and utilization of your Atlassian applications

Cost Efficiency

Save operational cost by optimizing license usage and resources.

Customized Solutions

Obtain customized solutions to meet your unique business needs.

Flexible Scaling

Scale your Atlassian utilization effortlessly, as your business grows.

Access to Expertise

Gain access to specialized expertise and personalized assistance.

Operational Efficiency

Help to streamline processes, improving team collaboration and productivity

Efficient Implementation

Faster adoption and utilization of your Atlassian applications

Cost Efficiency

Save operational cost by optimizing license usage and resources.

Customized Solutions

Obtain customized solutions to meet your unique business needs.

Flexible Scaling

Scale your Atlassian utilization effortlessly, as your business grows.

What Our Clients Say

” What a wonderful journey with you and your team in terms of collaboration and JIRA migration to cloud. Your team is vibrant and on the spot w.r.t deliverables and communications which is key.”

Vice President (Leading general Insurance Provider)

” I sincerely appreciate the time and effort you invested in this project. You have played a part in our success.”

Support Manager (System Integration Company)

” Users are happy with the Cloud experience and new look & feel. Thanks Again for your team for effective completion of this exercise.”

Vice President (Global Professional Services Firm)

“Thank you for your technical expertise and direction. We are grateful for the excellent operational assistance as well. Your outstanding efforts are truly appreciated – please continue your excellent work.”

Engineering Manager Product Design (Automotive & Technology Industry)

“Overall, it was a very great experience working with the team. Highly recommend them, as they were very professional and kind to listen to our questions and solve our queries. Thanks for all the support.”

Head of IT Telecom Industry

“The migration process was smooth and well-handled. Communication was clear and consistent throughout, which made the experience seamless.”

IT Manager Healthcare Technology

“The team has always been supportive and prioritizes customer needs over everything.”

Senior Manager Networking Solutions Industry

“So far, good collaboration in management and support. Response time is also appreciable.”

Project Lead Manufacturing (Automotive Components)

“It has been a satisfactory experience with your team’s services and support.”

Technology Lead Fintech Industry

“The overall service was professional and efficient. Very satisfied with the support provided.”

Business Analyst Banking Technology (Digital Solutions)

“Excellent support and quick responses throughout our engagement.”

IT Operations Manager Consumer Goods Industry

“The services and support exceeded expectations across all areas.”

Infrastructure Specialist Food & Beverages Industry

“Great collaboration and smooth handling of tools like Jira and Confluence.”

IT Specialist Healthcare Training Solutions

“Very good support for migration and licensing requirements. Communication has been excellent.”

Systems Lead Healthcare IT

” What a wonderful journey with you and your team in terms of collaboration and JIRA migration to cloud. Your team is vibrant and on the spot w.r.t deliverables and communications which is key.”

” I sincerely appreciate the time and effort you invested in this project. You have played a part in our success.”

” Users are happy with the Cloud experience and new look & feel. Thanks Again for your team for effective completion of this exercise.”

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Spotlight Stories

MicroGenesis at Atlassian Team 24: A Day of Collaboration and Innovation

MicroGenesis was delighted to be part of the Atlassian Team 24 event in Bangalore, a gathering of innovators, experts, and enthusiasts from the Atlassian ecosystem. This vibrant event brought together distinguished speakers from Atlassian, SMEs, and industry leaders to share insights, foster collaboration, and celebrate innovation.

Insights into Digital Transformation and ITSM at Daicon

At the prestigious Daicon event on March 13th, MicroGenesis proudly showcased its expertise in Digital Transformation and IT Service Management (ITSM). Our very own Mr. Girish Shenoy, Head of Technical Services, delivered a compelling session that highlighted the transformative power of digital solutions in today’s fast-paced business environment.

MicroGenesis Becomes An Official Atlassian Specialized Partner in Cloud

MicroGenesis, is a technology solutions provider, announced it has become an official Atlassian Specialized Partner in Cloud. A validation of Atlassian’s Platinum Solution Partner’s deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction and outcomes.

Fastest Growing Partner Award at 2023 Tempo Partner Awards

MicroGenesis received the most number of Accredited Professional Badges issued for Scriptrunner for Jira and Confluence by Adaptavist for the Year 2022

MicroGenesis won the Scriptrunner Accreditation Program from the Atlassian Marketplace of Adaptavist. The Scriptrunner Accreditation Program is one of a kind program that has empowered us to be confident in providing our customers with Atlassian based strategies and solutions.

Mastering Atlassian Cloud Migration: Ultimate Webinar covering best practices and learning

Check out our engaging and informative webinar, “Atlassian – Cloud Migration Best Practices,” where we will equip stakeholders, project teams, and administrators with the essential steps and strategies to migrate their Atlassian on-premises instance to the cloud seamlessly