Top 10 Jira Tips & Tricks

Jira Software is an incredibly powerful tool for project management, issue tracking, and workflow automation. With its versatility, Jira is used by teams across various industries to manage everything from software development to marketing projects. Whether you’re a seasoned Jira user or just getting started, mastering the platform’s features can significantly boost your team’s productivity. To help you get the most out of Jira, we’ve compiled the top 10 tips and tricks bellow, 1. Start Simple with Issue Types  When you first begin using Jira, it’s easy to get overwhelmed by the different issue types (e.g., story, bug, task). To keep things simple, start by creating your first issues as “stories.” This allows you to focus on the core aspects of project management without getting bogged down in the details. Once you’re comfortable, you can always change the issue type or introduce more specific types based on your project’s needs.  Why it’s useful: Starting with one issue type keeps your board clean and reduces complexity. This is especially helpful for new users who are still getting acquainted with Jira’s functionalities.  2. Use In-Line Issue Creation for Quick Task Entry  Jira’s in-line issue creation feature is a game-changer for quickly adding tasks to your backlog or board. This feature allows you to create new issues directly within the backlog or sprint view without navigating away from the screen. The new issues inherit all selected filters, such as labels, versions, and assignees, which saves you time and keeps your tasks organized.  Why it’s useful: In-line issue creation streamlines the process of task entry, making it easier for teams to maintain momentum during sprint planning or backlog grooming sessions.  3. Incorporate Issue Keys in Branch Names and Commits  For teams using Git as their version control system, including Jira issue keys in branch names and commit messages is a best practice. This practice enhances traceability between your code and the corresponding Jira issues. For example, naming a branch as feature/PROJ-123_add_login ensures that everyone knows which Jira issue the branch is associated with.  Why it’s useful: This convention improves collaboration between developers and project managers, as it provides clear connections between code changes and project requirements.  4. Create Custom Boards for Multi-Project Tracking  If you’re juggling tasks across multiple projects, Jira allows you to create custom boards that can track issues from different projects simultaneously. This feature is invaluable for project managers or team members who need to maintain an overview of multiple workstreams without switching between boards.  Why it’s useful: Custom boards give you a holistic view of your workload, making it easier to prioritize tasks and manage resources across projects.  5. Use Subtasks Sparingly and Strategically  Subtasks in Jira are useful for breaking down larger tasks into smaller, manageable pieces. However, they should be used strategically. A key tip is to only create subtasks if you are confident that they can be completed within the same sprint as the parent task. This ensures that your sprint remains clean and focused, with all work items completed by the end of the sprint.  Why it’s useful: Proper use of subtasks keeps your sprint backlog manageable and prevents tasks from lingering across multiple sprints, which can disrupt workflow and delay project timelines.  6. Master Keyboard Shortcuts for Faster Navigation  Jira offers a variety of keyboard shortcuts that can significantly speed up your workflow. For instance, pressing . opens the operations dialog, allowing you to perform a range of actions on an issue quickly. Other useful shortcuts include a to assign an issue, i to assign it to yourself, and various shortcuts for backlog management like s+t to send issues to the top of the backlog.  Why it’s useful: Keyboard shortcuts reduce the time spent navigating through Jira, allowing you to focus more on managing your projects and less on clicking through menus.  7. Save and Reuse Custom Searches  Custom searches in Jira, created via JQL (Jira Query Language), are powerful tools for filtering issues based on specific criteria. Once you’ve crafted a search that suits your needs, be sure to save it for future use. Saved searches can be used across Jira to filter views, populate dashboards, or even create custom boards.  Why it’s useful: Reusing custom searches streamlines your workflow by providing quick access to frequently needed information without having to recreate queries every time.  8. Enhance Dashboards with Search Results  If you’ve created a particularly insightful search, consider adding it to a Jira dashboard. Dashboards can visualize your search results with gadgets that provide real-time updates, charts, and summaries. This turns your dashboard into a dynamic reporting tool that helps stakeholders keep track of project progress.  Why it’s useful: Dashboards with embedded searches provide a centralized view of your project’s health, making it easier to communicate status updates to your team or management.  9. Leverage Multi-Line Pasting for Bulk Task Creation  In Jira’s next-gen boards, you can quickly create multiple tasks by pasting a list into a new card. Jira will prompt you to create individual cards for each line of text, which is a huge time-saver when you need to bulk-add tasks.  Why it’s useful: This feature is perfect for onboarding large task lists, such as when migrating tasks from another system or during initial project setup.  10. Monitor Development Status with Repository Links  In next-gen projects, linking a repository (e.g., GitHub, Bitbucket) to Jira provides a visual overview of development status directly on your cards. Icons on the cards show whether there are commits, pull requests, or other development activities, which helps you track progress without leaving Jira.  Why it’s useful: This integration ensures that all relevant development information is accessible within Jira, facilitating smoother communication between development and project management teams.  Final Thoughts  Mastering these Jira tips and tricks can significantly enhance your team’s productivity and streamline your project management processes. Whether you’re managing software development, marketing campaigns, or any other type of project, Jira’s powerful features and customization options provide the flexibility needed to meet your team’s specific… Continue reading Top 10 Jira Tips & Tricks

The Best IT Service Management Tool (ITSM Tool): A Comprehensive Guide 

Think about running your business with IT problems that just won’t go away. Frustrating, right? That’s where a good IT Service Management (ITSM) tool comes in. But with so many options, it’s easy to feel lost. Don’t worry, we’ve got you covered. In 2023, India’s IT services sector grew fast, adding $245 billion to the economy. This growth means businesses need better IT tools to keep up.  Now, you might wonder, how do you pick the right tool? Keep reading to look at what makes the top ITSM tools of 2024 truly stand out. Whether it’s automating tasks or improving customer experience, choosing the right ITSM software tools can really make a difference. Atlassian Jira Service Management Atlassian Jira Service Management is a go-to choice for many IT teams, especially those who like things simple and efficient. It’s perfect for businesses of all sizes, whether you’re just starting out or you’re already big.  Features: Pros: Cons: Pricing: Starts at USD 6.85 per agent per month for teams with more than 250 users. Number of Agents Price Per Month (USD) 16 – 100 16.55 101 – 250 11.05 251 – 500 6.85 If you’re just starting with ITSM, our guide is the ideal resource for mastering it. Also check out : ServiceNow vs. Jira Service Desk for ITSM Workflow Management: Which Tool Fits Your Business? ServiceNow ITSM ServiceNow ITSM is a strong contender when we talk about top ITSM tools. It’s built for large enterprises that need an all-inclusive IT management system.  Features: Pros: Cons: Pricing: Starts at $10 per user per month for the basic package, going up to $100 for the full suite. Package Edition Pricing (per user per month) Suitable For Essentials $10 Up to 500 employees Standard $25 Mid-sized businesses Enterprise $50 Large businesses Premier $100 Enterprises BMC Helix ITSM BMC Helix ITSM is often seen as one of the best service management tools for large companies. It’s a strong ITSM solution that offers much more than the basics.  Key Features: Pros: Cons: Pricing: BMC Helix ITSM costs between £34.80 and £138.60 per server per year. BMC Helix ITSM Pricing Details Trial Available £34.80 Per server per year Yes £138.60 Per server per year Yes SysAid SysAid is a solid ITSM tool that often flies under the radar. But it shouldn’t. It’s one of those ITSM automation tools that makes IT management easier and more efficient. If you need a tool that can handle everything from ticketing to asset management, SysAid could be the right choice for you. Key Features: Pros: Cons: Pricing: SysAid starts at £79 per user per month. Also read: Explore the Benefits and Challenges of AI in ITSM: Future-Proofing Your IT Strategy Final Thoughts  Picking the right ITSM tool is key for your business. But you don’t have to figure this out on your own. At MicroGenesis, we understand that choosing an ITSM tool can feel overwhelming. That’s why we’re here to help. As one of the top managed service providers, MicroGenesis specializes in ITSM services that streamline your IT operations and enhance service delivery. If you’re not sure which ITSM tool is right for you, reach out to us for a demo. We’ll guide you through the options, helping you make a choice that truly suits your business needs.