Case Studies Home / Case Study How to Reduce Customer Complaints by Improving Data Usability Download Case Study Achieve business outcomes with good data With the Smart Data Platform, organizations can: Enrich data automatically at scale using AI Map business and data assets enterprise-wide Fix data quality issues using ML-based automation Export and share trusted data with applications to drive insights and decisions Importance of Customer Data Customer data is a critical asset that helps organizations: Analyze customer relationships Respond appropriately to customer needs Improve brand reputation Data quality plays a strategic role in: Cost control Marketing reach Decision-making Customer experience Data Quality in Reporting Data quality is essential to deliver the best customer experience. Accurate and trustworthy data: Improves understanding of customers Enables effective communication (addresses, emails, phone numbers) Enhances marketing effectiveness Clean data has a direct impact on: Net Customer Rating (NCR) Net Promoter Score (NPS) Data Governance Data quality and data governance are closely linked. Data quality cannot exist without good data governance Modern data governance is a hybrid of automation and manual strategies Both are essential for becoming a truly data-driven organization Use Case Overview Objective Reduce customer complaints by improving data usability and quality. Solution Approach The solution can be deployed: In the cloud On-premise As a managed service Implementation Phases System and data analysis (2 weeks) Data profiling and data recipes creation (2 weeks) Key Capabilities ML-driven data quality transformations Automated identification of dirty data Quarantining exceptions requiring manual intervention Continuous monitoring using Data Quality Index (DQI) From Data Collection to Data Interpretation The solution helps organizations: Identify linkages between business processes, KPIs, and data assets Define corrective actions based on insights Acquire governed external data assets Automate data quality to build customer trust Enable near real-time personalization Improving Reporting Standards Businesses invest heavily in data, AI, and analytics—but sustainability depends on quality data. The platform enables: A strong foundation for data strategy Scalable and sustainable data initiatives Trusted, usable, enterprise-wide data Benefits Business users manage data quality without IT dependency Data teams focus on high-value tasks Single source of truth for enterprise data 4 Key Capabilities Data Discovery & PatternsUnderstand customer data, patterns, and relationships Data Quality TransformationApply consistent data quality rules across departments Error HandlingAutomate data quality processes enterprise-wide Data RecipesCentral repository for all data checks Key Features of the Solution Business-driven Data Quality Management Data Quality Index (DQI) to measure and monitor progress Custom Data Quality Transformations using Python, R, or SQL Collaboration-based Machine Learning for supervised automation Business Impact Analysis to assess the effects of bad data Achieve business outcomes with good data Team needed a fully automated solution that paralleled their business process to be implemented in Jira. The challenge was to create a fully automated process in the Jira cloud only using the out-of-box Jira features, along with limited add-ons. Team needed a fully automated solution that paralleled their business process to be implemented in Jira. The challenge was to create a fully automated process in the Jira cloud only using the out-of-box Jira features, along with limited add-ons. Use Case: The client wanted to implement Jira cloud and Atlassian Guard along with automation, change management and integration of Jira with a customer-facing portal. Background: An integrated business services company, headquartered in London, having offices in 17 countries throughout the UK, EMEA, USA, and Asia. They provide digitally enabled solutions, with a unique combination of market and consumer insight, customer communications strategy, technology, and transformational expertise. Ready to Come in For an Appointment? Schedule a call Case Study How to Reduce Customer Complaints by Improving Data Usability Case Studies Home / Case Study How to Reduce Customer Complaints by Improving Data Usability… Read More Engineering Digital Transformation: Modernizing ALM for a Global Automotive Leader Case Studies Home / Case Study Engineering Digital Transformation: Modernizing ALM for a Global… Read More Seamless Integration, Faster Innovation Case Studies Home / Case Study Seamless Integration, Faster Innovation Download… Read More Complexity to Clarity: Transforming Product Development with IBM ELM Home / Case Study From Complexity to Clarity Download Case Study Client… Read More Future-Ready Transformation with Oracle Migration Case Studies Home / Case Study Future-Ready Transformation with Oracle Migration Achieving DOD-STD-2167A… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Empowering Enterprises Accelerate Innovation with Atlassian Applications Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian… Read More Adherence with SIAM Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download… Read More
Case Studies Home / Case Study Engineering Digital Transformation: Modernizing ALM for a Global Automotive Leader 25% Productivity Increase 100% Compliance Achieve Download Case Study Client Profile Our client is an advanced R&D hub for electronics and mechatronics. They are a key global automotive component manufacturer with over six decades of industry presence. The company drives innovation for a diverse portfolio, serving leading OEMs and Tier-I suppliers. With facilities in Pune and Bangalore, it focuses on developing cutting-edge automotive electronics and system solutions, emphasizing quality, compliance, and rapid innovation Business Challenges: Client faced significant hurdles in its engineering lifecycle management, hindering efficiency and innovation Fragmented Tools & Data Silos: Requirements, design, testing, and changes were managed in isolated tools and spreadsheets, causing version mismatches and duplication Limited Traceability: Inability to maintain consistent links between stakeholder requirements, design, tests, and defects created compliance risks (e.g., for functional safety standards) Manual Reporting: Generating audit and customer reports was time-consuming and error prone Inefficient Change Management: Lack of a unified process to evaluate change impact led to delays and frequent rework Inconsistent Processes: Absence of standardized workflows across teams led to inefficiencies in reviews, testing, and release management Collaboration Barriers: Distributed teams lacked a central platform for real-time collaboration, causing misalignment Our Solution MicroGenesis implemented a comprehensive IBM Engineering Lifecycle Management (ELM) platform, tailored to client’s processes to enable seamless collaboration and end-to-end traceability Strategic Implementation:Duration: Phased rollout followed by a Managed Services model.Approach: Hybrid Agile/Scrum methodology. Key Technical Components Single Source of Truth: Centralized platform for requirements (DOORS Next), testing (ETM), work management (EWM), and reporting (JRS).End-to-End Traceability: Achieved 100% bidirectional linkage from stakeholder requirements through design, test cases, and defects.Process Standardization: Custom Agile templates for Epics, Stories, Tasks, and Milestones.Change Impact Analysis: Integrated workflows to assess and track changes, reducing assessment time from days to hours.Compliance Automation: Automated baseline and report generation via ELO-Publishing for instant audit readiness Integration Ecosystem Core Platform: Jazz Platform (JTS, WebSphere Liberty, Db2).Systems Design: Integrated with IBM Rhapsody for model-based systems engineering.Infrastructure: Secured on-premises deployment within client’s network. Adoption Enablement Hands-on training for users and administrators. Custom user guides and best practice documents for long-term self-sufficienc Quantified Outcomes: The IBM ELM implementation delivered significant efficiency gains and strategic advantages: Standards-Compliant Process Management: Requirement-to-Test Cycle TimeChange Impact AnalysisProcess Deviation & ReworkAudit Compliance EffortTool Licensing & MaintenanceCross-Location CollaborationManual, disconnected processesManual assessment taking daysInconsistent team workflowsManual evidence gatheringMultiple legacytoolsEmail, scatteredfilesStreamlined, centralized workflowsAutomated workflows & linked artifactsStandardized Agile processes across teamsAutomated traceability & reportingConsolidated ELM platformReal-time updates & shared visibility25% fasterReduced to a few hours20% reductionZero major non-conformities~15% annual savings30% fewer delay Strategic Outcomes: Established a future-proof, scalable ALM foundation for complex automotive programs. Achieved full regulatory and audit compliance with automated evidence generation. Enhanced collaboration and decision-making for distributed engineering teams. Enabled a seamless transition to managed services for ongoing optimization Ready to Come in For an Appointment? Schedule a call Case Study Engineering Digital Transformation: Modernizing ALM for a Global Automotive Leader Case Studies Home / Case Study Engineering Digital Transformation: Modernizing ALM for a Global… Read More Seamless Integration, Faster Innovation Case Studies Home / Case Study Seamless Integration, Faster Innovation Download… Read More Complexity to Clarity: Transforming Product Development with IBM ELM Case Studies Home / Case Study From Complexity to Clarity Download Case… Read More Future-Ready Transformation with Oracle Migration Case Studies Home / Case Study Future-Ready Transformation with Oracle Migration Achieving DOD-STD-2167A… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Empowering Enterprises Accelerate Innovation with Atlassian Applications Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian… Read More Adherence with SIAM Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Seamless Integration, Faster Innovation Download Case Study Client Profile Our client is a leading organization in the defence aviation sector, pushing theboundaries of aeronautical innovation and aircraft development. With expertisein designing and building aircraft, the organization has been at the forefront ofprojects that strengthen the air defence capabilities. Challenges The client required the development of the application software for a microcontroller-based Electronic Unit. The project presented specific technical and procedural challenges: Architectural Complexity: Software development for Coldfire architecture and Power PC architecture-based microcontrollers. Niche Technology Stack: Requirement to use a specialized programming language chosen for its reliability and robustness in real-time systems Stringent Compliance Requirements: The need for mission-critical software development and documentation strictly compliant with the DOD STD 2167A standard. Zero-Tolerance for Defects: Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Our Solution Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Process Management: Managed the entire software development lifecycle through a Process Management System (PMS) tool as per the DOD STD 2167A standard. Specialized Development: Developed the software using specialized toolchains and integrated development environments for the required programming language Rigorous Testing: Conducted thorough Computer Software Component/Unit (CSC/CSU) module-level testing using HCL One Test Version Control: Maintained all software assets and versions using IBM ClearCase for repository management. The Business Impact The solution delivered critical outcomes that ensured the project’s success: Standards-Compliant Process Management: We managed the entire Software Development Lifecycle (SDLC) using a Process Management System (PMS) tool, configured to enforce and automate all deliverables as mandated by the DOD STD 2167A standard. Rigorous Testing Regime: We implemented a thorough testing strategy where every Computer Software Component/Unit (CSC/CSU) underwent module-level testing using HCL One Test to identify and eliminate defects at the most granular level. Specialized Development Expertise: Software was developed using specialized integrated development environments and toolchains, leveraging our deep expertise in this niche environment. Robust Version Control: All software assets, from source code to documentation, were managed within IBM ClearCase, ensuring impeccable version control, audit trails, and complete reproducibility for every build across the entire development cycle. Ready to Come in For an Appointment? Schedule a call Case Study Engineering Digital Transformation: Modernizing ALM for a Global Automotive Leader Case Studies Home / Case Study Engineering Digital Transformation: Modernizing ALM for a Global… Read More Seamless Integration, Faster Innovation Case Studies Home / Case Study Seamless Integration, Faster Innovation Download… Read More Complexity to Clarity: Transforming Product Development with IBM ELM Case Studies Home / Case Study From Complexity to Clarity Download Case… Read More Future-Ready Transformation with Oracle Migration Case Studies Home / Case Study Future-Ready Transformation with Oracle Migration Achieving DOD-STD-2167A… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Empowering Enterprises Accelerate Innovation with Atlassian Applications Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian… Read More Adherence with SIAM Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Home / Case Study From Complexity to Clarity Download Case Study Client Profile Our client is a leading organization in the defence aviation sector, pushing theboundaries of aeronautical innovation and aircraft development. With expertisein designing and building aircraft, the organization has been at the forefront ofprojects that strengthen the air defence capabilities. Challenges The client required the development of the application software for a microcontroller-based Electronic Unit. The project presented specific technical and procedural challenges: Architectural Complexity: Software development for Coldfire architecture and Power PC architecture-based microcontrollers. Niche Technology Stack: Requirement to use a specialized programming language chosen for its reliability and robustness in real-time systems Stringent Compliance Requirements: The need for mission-critical software development and documentation strictly compliant with the DOD STD 2167A standard. Zero-Tolerance for Defects: Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Our Solution Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Process Management: Managed the entire software development lifecycle through a Process Management System (PMS) tool as per the DOD STD 2167A standard. Specialized Development: Developed the software using specialized toolchains and integrated development environments for the required programming language Rigorous Testing: Conducted thorough Computer Software Component/Unit (CSC/CSU) module-level testing using HCL One Test Version Control: Maintained all software assets and versions using IBM ClearCase for repository management. The Business Impact The solution delivered critical outcomes that ensured the project’s success: Standards-Compliant Process Management: We managed the entire Software Development Lifecycle (SDLC) using a Process Management System (PMS) tool, configured to enforce and automate all deliverables as mandated by the DOD STD 2167A standard. Rigorous Testing Regime: We implemented a thorough testing strategy where every Computer Software Component/Unit (CSC/CSU) underwent module-level testing using HCL One Test to identify and eliminate defects at the most granular level. Specialized Development Expertise: Software was developed using specialized integrated development environments and toolchains, leveraging our deep expertise in this niche environment. Robust Version Control: All software assets, from source code to documentation, were managed within IBM ClearCase, ensuring impeccable version control, audit trails, and complete reproducibility for every build across the entire development cycle. Ready to Come in For an Appointment? Schedule a call Case Study Engineering Digital Transformation: Modernizing ALM for a Global Automotive Leader Case Studies Home / Case Study Engineering Digital Transformation: Modernizing ALM for a Global… Read More Seamless Integration, Faster Innovation Case Studies Home / Case Study Seamless Integration, Faster Innovation Download… Read More Complexity to Clarity: Transforming Product Development with IBM ELM Home / Case Study From Complexity to Clarity Download Case Study Client… Read More Future-Ready Transformation with Oracle Migration Case Studies Home / Case Study Future-Ready Transformation with Oracle Migration Achieving DOD-STD-2167A… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Empowering Enterprises Accelerate Innovation with Atlassian Applications Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian… Read More Adherence with SIAM Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Future-Ready Transformation with Oracle Migration Achieving DOD-STD-2167A Compliance in Mission-Critical Avionics Software Developmen Download Case Study Client Profile Our client is a leading organization in the defence aviation sector, pushing theboundaries of aeronautical innovation and aircraft development. With expertisein designing and building aircraft, the organization has been at the forefront ofprojects that strengthen the air defence capabilities. Challenges The client required the development of the application software for a microcontroller-based Electronic Unit. The project presented specific technical and procedural challenges: Architectural Complexity: Software development for Coldfire architecture and Power PC architecture-based microcontrollers. Niche Technology Stack: Requirement to use a specialized programming language chosen for its reliability and robustness in real-time systems Stringent Compliance Requirements: The need for mission-critical software development and documentation strictly compliant with the DOD STD 2167A standard. Zero-Tolerance for Defects: Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Our Solution Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Process Management: Managed the entire software development lifecycle through a Process Management System (PMS) tool as per the DOD STD 2167A standard. Specialized Development: Developed the software using specialized toolchains and integrated development environments for the required programming language Rigorous Testing: Conducted thorough Computer Software Component/Unit (CSC/CSU) module-level testing using HCL One Test Version Control: Maintained all software assets and versions using IBM ClearCase for repository management. The Business Impact The solution delivered critical outcomes that ensured the project’s success: Standards-Compliant Process Management: We managed the entire Software Development Lifecycle (SDLC) using a Process Management System (PMS) tool, configured to enforce and automate all deliverables as mandated by the DOD STD 2167A standard. Rigorous Testing Regime: We implemented a thorough testing strategy where every Computer Software Component/Unit (CSC/CSU) underwent module-level testing using HCL One Test to identify and eliminate defects at the most granular level. Specialized Development Expertise: Software was developed using specialized integrated development environments and toolchains, leveraging our deep expertise in this niche environment. Robust Version Control: All software assets, from source code to documentation, were managed within IBM ClearCase, ensuring impeccable version control, audit trails, and complete reproducibility for every build across the entire development cycle. Ready to Come in For an Appointment? Schedule a call Case Study Future-Ready Transformation with Oracle Migration Case Studies Home / Case Study Future-Ready Transformation with Oracle Migration Achieving DOD-STD-2167A… Read More Accelerating Digital-First Automotive Engineering Case Studies Home / Case Study Accelerating Digital-First Automotive Engineering 80%Faster Trace… Read More Empowering Enterprises Accelerate Innovation withAtlassian Applications Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian… Read More Adherence with SIAM Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download… Read More Implementation of Jira and Atlassian Guard along with the Automation and Change Management Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation and… Read More Implementation of Jira Service Management (JSM) – Insurance Case Studies Home / Case Study Implementation of jira service management JSM Insurance Download… Read More Implementation of Jira and Atlassian – IT Services Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More
Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering Stroke Recovery Download Case Study Client Overview A Singapore-based medical healthcare company specializing in R&D for physioneuro software solutions, focusing on stroke rehabilitation via mind-body paradigms. The client operates therapy centers across major Indian cities andsought to leverage real-time attention-muscle coordination technology to enhance neuroplasticity outcomes. The Challenge The client faced three core challenges in translating their research intoclinical application: Complex Signal Processing: • Required real-time processing of analog EEG/EMG signals (≤70mV) from 8 head/arm sensors into digital data. • Needed advanced DSP expertise for time-domain filtering and sampling. Scientific Application Gaps: • No unified platform for therapists to prescribe exercises or track progress using neuroscience principles. •Patients lacked guided rehabilitation tools. Fragmented Data Management: • Decentralized patient records hindered progress analysis.<br>•No secure synchronization for therapy data across clinics. Our Approach MicroGenesis helped to develop a precision scientific application combininghardware integration, real-time analytics, and clinical workflow management: Real-Time Signal Processing & Visualization Hardware Integration: 8 sensors attached to the patient’s head/arm captured EEG/EMG signals during therapy sessions. DSP Architecture: Analog signals → Sampled via a circuit → Time-domain filtered → Stored in SQLite (lightweight DB). Sci-Chart Implementation: Rendered millions of data points into high-accuracy real-time graphs for therapist analysis. Real-Time Signal Processing & Visualization Therapist Features: • Session Planning Module: Prescribe personalized exercises. • Reporting: Track patient progress via real-time dashboards. Patient Features: • Play Module: Guided rehabilitation exercises with real-time biofeedback. • Learn to Play Module: Training for home-based therapy. Centralized Data Sync: Secure cloud integration for patient records, subscriptions, and therapy history. Technical Implementation: Framework: WPF (C#/XAML) for high-performance desktop deployment. Value-Adds: • Simulators for device-free testing. • Cross-platform portability (clinics or home laptops). Real-Time Signal Processing & Visualization Hardware Integration: 8 sensors attached to the patient’s head/arm captured EEG/EMG signals during therapy sessions. DSP Architecture: Analog signals → Sampled via a circuit → Time-domain filtered → Stored in SQLite (lightweight DB). Sci-Chart Implementation: Rendered millions of data points into high-accuracy real-time graphs for therapist analysis. Real-Time Signal Processing & Visualization Therapist Features: • Session Planning Module: Prescribe personalized exercises. • Reporting: Track patient progress via real-time dashboards. Patient Features: • Play Module: Guided rehabilitation exercises with real-time biofeedback. • Learn to Play Module: Training for home-based therapy. Centralized Data Sync: Secure cloud integration for patient records, subscriptions, and therapy history. Technical Implementation: Framework: WPF (C#/XAML) for high-performance desktop deployment. Value-Adds: • Simulators for device-free testing. • Cross-platform portability (clinics or home laptops). Real-Time Signal Processing & Visualization Hardware Integration: 8 sensors attached to the patient’s head/arm captured EEG/EMG signals during therapy sessions. DSP Architecture: Analog signals → Sampled via a circuit → Time-domain filtered → Stored in SQLite (lightweight DB). Sci-Chart Implementation: Rendered millions of data points into high-accuracy real-time graphs for therapist analysis. Real-Time Signal Processing & Visualization Therapist Features: • Session Planning Module: Prescribe personalized exercises. • Reporting: Track patient progress via real-time dashboards. Patient Features: • Play Module: Guided rehabilitation exercises with real-time biofeedback. • Learn to Play Module: Training for home-based therapy. Centralized Data Sync: Secure cloud integration for patient records, subscriptions, and therapy history. Technical Implementation: Framework: WPF (C#/XAML) for high-performance desktop deployment. Value-Adds: • Simulators for device-free testing. • Cross-platform portability (clinics or home laptops). Ready to Come in For an Appointment? Schedule a call Case Study From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive Software Solutions Download Case Study Client Overview Our client is an Italian hearing aid innovator with a strong international presence, producing 100% Made-in-Italy devices. Driven by values of transparency, credibility, and passion, their mission centers on advancing audiological knowledge and global hearing prevention. They partner with Havana’s Institute of Neurosciences, operating Latin America’s most advanced audiological center. Challenges The client required the development of the application software for a microcontroller-based Electronic Unit. The project presented specific technical and procedural challenges: Fragmented legacy software requiring excessive clicks for basic navigation No role-based access control for different user types (admin/audiologist/developer) Missing critical features: Autofit, Tinnitus management, and patient history tracking Inability to configure hearing aids for different sound environments Lost source code, preventing system upgrades or migrations Our Approach To address these challenges, we delivered a comprehensive software transformation: End-to-End Workflow Design: Created a unified patient journey: – Patient – Audiogram – Device Communication – Autofit Role-Based Access System: Implemented tiered logins with specialized permissions: – Admin: Manages audiologist accounts – Audiologist: Creates patient profiles and fittings – Developer: Adds/configures hearing products Advanced Clinical Capabilities: Added 6 new features: Autofit, Tinnitus management, Patient History, Data Logging, Attack/Release, FrequencyEqualization Technical Modernization: Rewrote software using WPFFramework (C#) with OnSemiRhythm hardware integration UI/UX Revolution: – Applied Adobe XD for user-centric interface design – Implemented navigation principles: User control, cognitive load reduction – Conducted visual research across leading hearing aid brands Agile Requirement Delivery: Implemented 42 client requirementsthrough iterative development The Business Impact The transformation delivered measurable improvements in audiological care: Accelerated Clinical Workflows Eliminated multi-click navigation bottlenecks through intuitive UI design Operational Control Enabled parallel workflows through role-based access tiers 6 Clinical Features Enabled Introducing advanced fitting features, including Autofit and Frequency Equalization 42 Requirements Delivered Delivered 100% of requested capabilities in a single release Global Standardization Supported deployment across international clinics, including Havana’s advancedaudiological center Ready to Come in For an Appointment? Schedule a call Case Study Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving DOD-STD-2167A Compliance in Mission-Critical Avionics Software Developmen Download Case Study Client Profile Our client is a leading organization in the defence aviation sector, pushing theboundaries of aeronautical innovation and aircraft development. With expertisein designing and building aircraft, the organization has been at the forefront ofprojects that strengthen the air defence capabilities. Challenges The client required the development of the application software for a microcontroller-based Electronic Unit. The project presented specific technical and procedural challenges: Architectural Complexity: Software development for Coldfire architecture and Power PC architecture-based microcontrollers. Niche Technology Stack: Requirement to use a specialized programming language chosen for its reliability and robustness in real-time systems Stringent Compliance Requirements: The need for mission-critical software development and documentation strictly compliant with the DOD STD 2167A standard. Zero-Tolerance for Defects: Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Our Solution Ensuring the delivery of completely reliable, bug-free software for a system directly impacting aircraft performance performance and pilot safety Process Management: Managed the entire software development lifecycle through a Process Management System (PMS) tool as per the DOD STD 2167A standard. Specialized Development: Developed the software using specialized toolchains and integrated development environments for the required programming language Rigorous Testing: Conducted thorough Computer Software Component/Unit (CSC/CSU) module-level testing using HCL One Test Version Control: Maintained all software assets and versions using IBM ClearCase for repository management. The Business Impact The solution delivered critical outcomes that ensured the project’s success: Standards-Compliant Process Management: We managed the entire Software Development Lifecycle (SDLC) using a Process Management System (PMS) tool, configured to enforce and automate all deliverables as mandated by the DOD STD 2167A standard. Rigorous Testing Regime: We implemented a thorough testing strategy where every Computer Software Component/Unit (CSC/CSU) underwent module-level testing using HCL One Test to identify and eliminate defects at the most granular level. Specialized Development Expertise: Software was developed using specialized integrated development environments and toolchains, leveraging our deep expertise in this niche environment. Robust Version Control: All software assets, from source code to documentation, were managed within IBM ClearCase, ensuring impeccable version control, audit trails, and complete reproducibility for every build across the entire development cycle. Ready to Come in For an Appointment? Schedule a call Case Study Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian Services Download Case Study Empowering Enterprises Accelerate Innovation with Atlassian Applications MicroGenesis is a leading Atlassian Platinum Solution Partner specialized in Agile, DevOps and ITSM practices. As Atlassian solution experts we provide a wide range of solutions and services to organizations and teams of all sizes across industries; right from Consulting, Licensing, Implementation, System Integration to Managed Support Services and help them achieve higher levels of visibility, collaboration, productivity, and quality with Atlassian and marketplace applications. Empowering Enterprises Accelerate Innovation with Atlassian Applications Enable your dev, IT ops, and business teams to deliver great service experiences Run a world-class agile software company from discovery to delivery and operations Platform Designed for Teamwork Agile and DevOps Agile Development Continuous Integration Continuous Delivery Continuous Testing Continuous Security Team Collaboration Service Monitoring Build and Release Management ITSM Incident management Problem management Change Management Service Request Management Knowledge Management Asset Management Enterprise Service Management Work Management Workflow Automation Process Management Project and Portfolio Management Document Collaboration Knowledge Management Amplify your Atlassian Environment with our Expert Services and Result-Driven Approach Atlassian Consulting Atlassian License Management Atlassian Implementation Integration and Migration Services Custom Development & Integrations Atlassian Managed Services Ready to Come in For an Appointment? Schedule a call Case Study Empowering Enterprises Accelerate Innovation withAtlassian Applications Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian… Read More Adherence with SIAM Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download… Read More Implementation of Jira and Atlassian Guard along with the Automation and Change Management Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation and… Read More Implementation of Jira Service Management (JSM) – Insurance Case Studies Home / Case Study Implementation of jira service management JSM Insurance Download… Read More Implementation of Jira and Atlassian – IT Services Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download Case Study Challenges The client was facing challenges with fragmented IT service management due to multiple service providers operating in silos. Key issues included: Lack of a single point of ownership for IT service governance. No visibility or control over IT budgets. Difficulty in tracking SLAs and performance metrics. IT processes were unstructured, leading to hundreds of major incidents per month Consolidation of 150 data centers down to 50 created an overwhelming volume of changes (~700 per week) that required streamlined processing. Our Approach Transition & Optimization: Took over SIAM operations within a tight timeline of one month. Process Standardization: Evaluate and replace process for Major Incident, Incident,Problem, and Change Management Continuous Improvement: Implemented ongoing monitoring and enhancements to adapt to evolving business needs. The Impact The transformation delivered measurable improvements in IT operations: 99% SLA adherence, exceeding the initial target of 97%. Major incidents reduced from hundreds per month to single digits. 99% SLA adherence, exceeding the initial target of 97%.Improved visibility with real-time dashboards providing a single-pane-of-glass view Process enhancements led to the addition of Availability, Capacity, and Service Request Management. Faster issue resolution through standardized ticket prioritization and workflow automation.v Effective Stakeholder Communication by improving collaboration and alignment among key stakeholders, ensuring smooth project execution and decision-making. Ready to Come in For an Appointment? Schedule a call Case Study Engineering Digital Transformation: Modernizing ALM for a Global Automotive Leader Case Studies Home / Case Study Engineering Digital Transformation: Modernizing ALM for a Global… Read More Seamless Integration, Faster Innovation Case Studies Home / Case Study Seamless Integration, Faster Innovation Download… Read More Complexity to Clarity: Transforming Product Development with IBM ELM Case Studies Home / Case Study From Complexity to Clarity Download Case… Read More Future-Ready Transformation with Oracle Migration Case Studies Home / Case Study Future-Ready Transformation with Oracle Migration Achieving DOD-STD-2167A… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Empowering Enterprises Accelerate Innovation with Atlassian Applications Case Studies Home / Case Study Accelerate your Product and Service Innovation with our Atlassian… Read More Adherence with SIAM Case Studies Home / Case Study Achieving 99% SLA Adherence with SIAM Download… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
