Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download Case Study Background Accelerating Defense Technology Developmentfor a Premier R&D Establishment Use Case A leading national defense electronics laboratory specializing in the design and development of advanced radar systems for ground-based, shipborne, and airborne applications. With core expertise in cutting-edge radar technologies, this ISO 9001:2015-certified organization drives innovation in surveillance, tracking, and weapon control systems while fostering a robust indigenous industry ecosystem for radar subsystems Problem Statement Manual Traceability & Version Chaos Requirements, test cases, and design documents were managed in disconnected Word files across multiple versions, making traceability nearly impossible. No automated audit logging or version tracking existed, risking data integrity Compliance Overhead Despite using DO-178C-compliant document formats, manual effort was required to enforce standards, slowing down artifact creation No integrated workflows to ensure end-to-end regulatory adherence. Fragmented Change & Review Processes: IV&V (Independent Verification & Validation) reviews relied on siloed tools, causing delays and a lack of real-time visibility into change status. Manual Requirements Traceability Matrix (RTM) generation consumed significant resources Solutions Comprehensive IBM Engineering Lifecycle Management (ELM) Adoption MicroGenesis implemented a unified ALM platform to digitize and automate engineering workflows: Centralized Traceability Migrated requirements, design documents, and test cases from Word into IBM ELM, establishing bidirectional links for end-to-end traceability. ————–Automated RTM generation using IBM Engineering Lifecycle Optimization – Publishing Integrated Workflows Customized work item types and workflows in IBM Engineering Workflow Management for real-time visibility into IV&V review stages. Automated the end-to-end IV&V review process using integrated DOORS Next and workflow tool Streamlined Compliance Embedded DO-178C standards into reusable module templates, auto-enforcing compliance during artifact creation. Enabled full audit logging and version history via IBM ELM’s native capabilities. Business Impact: The ALM transformation delivered significant operational and compliance efficiencies: Strategic Outcomes: Ensured compliance with Defence standards Established a scalable ALM foundation for all radar programs. Client expanded investment via renewed service contracts and additional licenses This Implementation of Jira has enabled the company to meet its complex requirements, achieving efficiency and collaboration across teams. Ready to Come in For an Appointment? Schedule a call Case Study ComprehensiveAdoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Accelerating Digital-First Automotive Engineering 80%Faster Trace Reviews 90%Faster ProgramS etup 75%Reduced ChangeAnalysis Download Case Study ALM Transformation for a Global Automotive Manufacturer Client Profile A flagship Indian automotive innovator ranked among the nation’s top three two-wheeler and three-wheeler manufacturers, with a diverse portfolio spanning motorcycles, scooters, mopeds, autos, and electric vehicles. It drives R&D excellence through dedicated innovation centers and global partnerships. Strategically focused on EV mobility, connected vehicles, and agile product development, the organization prioritizes rapid, quality-driven engineering to meet evolving market demands Current Business Challenges: Siloed Collaboration:New product development, Engineering, homologation, and quality teams used isolated systems, delaying change impact analysis and approvals. Lack of a Standardization process and Engineering Data collection Templates leads to inconsistency and difficulty in data management. Client’s Expected Outcomes: Product Complexity:Proliferation of advanced features (connectivity, EV tech, safety systems) multiplied software/electronics dependencies. Teams relied on disconnected tools (Excel/Word), causing version mismatches and errors. Regulatory Overload Compliance with ISO 26262 and ISO 21434, and export market homologation rules demanded end-to-end traceability. Manual evidence gathering slowed audits and risked non-compliance Accelerated Timelines: Market pressure for faster releases, customized variants, and frequent updates strained R&D. No reuse mechanisms for requirements/tests, duplicated efforts EV Transition Challenges: Legacy tools lacked capabilities for EV-specific hardware-software integration and traceability
Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation and Change Management Client : Automotive Supplier Client’s Industry : Automotive Download Case Study Client’s Challenges Challenges Team needed a fully automated solution that paralleled their business process to be implemented in Jira. The challenge was to create a fully automated process in the Jira cloud only using the out-of-box Jira features, along with limited add-ons. Team needed a fully automated solution that paralleled their business process to be implemented in Jira. The challenge was to create a fully automated process in the Jira cloud only using the out-of-box Jira features, along with limited add-ons. Use Case: The client wanted to implement Jira cloud and Atlassian Guard along with automation, change management and integration of Jira with a customer-facing portal. Background: An integrated business services company, headquartered in London, having offices in 17 countries throughout the UK, EMEA, USA, and Asia. They provide digitally enabled solutions, with a unique combination of market and consumer insight, customer communications strategy, technology, and transformational expertise. Solution: Detailed System Study and Planning: A thorough system study was conducted to analyze the client’s current Jira setup. This involved understanding their infrastructure, user base, projects, workflows, and other elements needed to implement seamlessly the Change management process within the Jira cloud. Integration of Atlassian Guard: We have integrated Azure AD with Atlassian using the Atlassian Guard for the SSO. Phase wise implementation: Implemented the solution within Jira cloud, completely automating the process needed by the team Phase wise causing no disruption to the business Integration with add-ons: The implementation also required a communication channel between the change managers and their customers, for which we integrated ‘Email this issue’ with Jira. Automating the overall flow from the creation of a Change and its subsequent sub-changes and subtasks within the main change including the change details and its life cycle; communication management between change managers and reporters, managing the SLAs, emails notifications of SLAs, workflow automation, and closure Automated process: Implemented automated change management processes and released them for the respective teams and managers. Integration with Jira: MicroGenesis helped integrate one of their customer portals with the Jira cloud so that the change creation happened from only one place which was already triggered by customers. Results Successful implementation: The successful implementation of Jira cloud has resulted in having an automated process in place for one of the client’s team, which helped the Change Managers to smoothly manage multiple types of changes in one place and manage them end to end with minimal user involvement in the process. Improved Change management In a nutshell the whole change process was fully automated in Jira with very minimal user involvement along with the implementation of Atlassian Guard for Single sign-on and security. Implementation of Automations: The change requests now flowed automatically from their customer-facing portal to Jira with auto-creating the defined sub-tasks for different types of change requests and sub-changes, including auto-filled details, changing life cycle, communication between the change manager and the reporter with the client-facing portal, resolutions, closure and implementation of actual changes. The process automation has resulted in more work efficiency among the Change managers by easing their workload due to fully automated process. Ready to Come in For an Appointment? Schedule a call Case Study Implementation of Jira and Atlassian Guard along with the Automation and Change Management Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation and… Read More Implementation of Jira Service Management (JSM) – Insurance Case Studies Home / Case Study Implementation of jira service management JSM Insurance Download… Read More Implementation of Jira and Atlassian – IT Services Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Implementation of jira service management JSM Insurance Download Case Study Background The client serves the banking sector, which specializes in relationship-based pricing and billing, empowering organizations to future-proof customer relationships through its cloud-native, microservices-driven platform Use Case The objective was to establish Jira Service Management (JSM) as an IT Service Management (ITSM) platform in order to optimize the management of customerrequests and facilitate the development of actionable insights through detailed reporting. Challenges Lack of a dedicated platform for customer requests Without a centralized platform, customers struggle to raise their requests effectively, leading to unorganized tracking, delayed responses, and reduced overall satisfaction with service management processes. Inefficient problem resolution due to difficulty identifying root causes and uncontrolled changes Challenges in identifying the root causes and managing changes systematically result in prolonged issue resolution times, repetitive problems, and an inability to maintain stable and predictable operations Manual service request processes causing delays and errors Relying on manual processes for handling service requests increases the likelihood of errors, slows down response times, and reduces efficiency, impacting both team productivity and customer satisfaction. Limited data understanding without visual reporting tools, risking missed critical information: The absence of visual analytics tools makes it difficult to interpret data trends, leading to poor decision-making, and the inability to act promptly on critical organizational information. Solution Conducted an in-depth system study to analyze business requirements, identify existing gaps, and gather necessary information, ensuring that the proposed solutions align with organizational goals and user expectations.Designed and developed a user-friendly Jira Service Management portal, enabling seamless request submissions, enhanced navigation, and intuitive interfaces for improved accessibility and user experience. Designed and developed a user-friendly Jira Service Management portal, enabling seamless request submissions, enhanced navigation, and intuitive interfaces for improved accessibility and user experience. Designed and developed a user-friendly Jira Service Management portal, enabling seamless request submissions, enhanced navigation, and intuitive interfaces for improved accessibility and user experience. Results A centralized solution providing a single platform for seamless team collaboration, efficient task assignment, and effective management across projects. Streamlined request handling facilitated by a dedicated Jira Service Management portal, simplifying ticket submission and tracking for users and teams. Achieve faster resolutions by enforcing Service Level Agreements (SLAs), reducing overdue tickets and enhancing accountability within the service team. Make data-driven decisions effectively using detailed reports, customizable dashboards, and analytics, offering actionable insights for improved outcomes. Enhanced customer satisfaction achieved through an intuitive request management platform, delivering ease of use and personalized communication channels. Ready to Come in For an Appointment? Schedule a call Case Study Implementation of Jira Service Management (JSM) – Insurance Case Studies Home / Case Study Implementation of jira service management JSM Insurance Download… Read More Implementation of Jira and Atlassian – IT Services Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation and Change Management Download Case Study Background An integrated business services company, headquartered in London, having offices in 17 countries throughout the UK, EMEA, USA, and Asia. They provide digitally enabled solutions, with a unique combination of market and consumer insight,customer communications strategy, technology, and transformational expertise. Use Case The client wanted to implement Jira cloud and Atlassian Guard along with automation, change management and integration of Jira with a customer-facing portal. Challenges Team needed a fully automated solution that paralleled their business process to be implemented in Jira. The challenge was to create a fully automated process in the Jira cloud only using the out-of-box Jira features, along with limited add-ons. Multiple change management processes and centralized user management was a great difficulty. Solution Detailed System Study and Planning A thorough system study was conducted to analyze the client’s current Jira setup. This involved understanding their infrastructure, user base, projects, workflows, and other elements needed to implement seamlessly the Change management process within the Jira cloud. Phase wise implementation Implemented the solution within Jira cloud, completely automating the process needed by the team Phase wise causing no disruption to the business. Automated process Implemented automated change management processes and released them for the respective teams and managers. Integration of Atlassian Guard We have integrated Azure AD with Atlassian using the Atlassian Guard for the SSO. Integration with add-ons The implementation also required a communication channel between the change managers and their customers, for which we integrated ‘Email this issue’ with Jira. Automating the overall flow from the creation of a Change and its subsequent sub-changes and subtasks within the main change including the change details and its life cycle; communication management between change managers and reporters, managing the SLAs, emails notifications of SLAs, workflow automation, and closure. Integration with Jira MicroGenesis helped integrate one of their customer portals with the Jira cloud so that the change creation happened from only one place which was already triggered by customers. Results Successful implementation The successful implementation of Jira cloud has resulted in having an automated process in place for one of the client’s team, which helped the Change Managers to smoothly manage multiple types of changes in one place and manage them end to end with minimal user involvement in the process. Improved Change management In a nutshell the whole change process was fully automated in Jira with very minimal user involvement along with the implementation of Atlassian Guard for Single sign-on and security Implementation of Automations The change requests now flowed automatically from their customer-facing portal to Jira with auto-creating the defined sub-tasks for different types of change requests and sub-changes, including auto-filled details, changing life cycle, communication between the change manager and the reporter with the client-facing portal, resolutions, closure and implementation of actual changes. The process automation has resulted in more work efficiency among the Change managers by easing their workload due to fully automated process. Ready to Come in For an Appointment? Schedule a call Case Study Implementation of Jira and Atlassian – IT Services Case Studies Home / Case Study Implementation of Jira and Atlassian Guard along with the Automation… Read More From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery Case Studies Home / Case Study FROM CLINIC ТО НОME: A Scalable Neurorehabilitation Platform Powering… Read More Engineering Clarity – Transforming Hearing Aid Fitting with Intuitive Software Solutions Case Studies Home / Case Study ENGINEERING CLARITY: Transforming Hearing Aid Fitting with Intuitive… Read More Delivering Robust Avionics Software Systems for Defence Operation Case Studies Home / Case Study Delivering Robust Avionics Software Systems for Defence Operation Achieving… Read More Comprehensive Adoption of IBM ELM Case Studies Home / Case Study Comprehensive Adoption of IBM ELM: Download… Read More
