Robotic Process Automation Services

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Overview

Take your business to the next level of digital transformation


In this era of digital transformation, organizations across industries are increasingly adopting robotic process automation to standardize operations, streamline workflows, and automate data-intensive, time-consuming, and repetitive business processes.

  • Streamline processes and improve operational efficiency
  • Extend service coverage and improve turnaround time
  • Eliminate errors, delays, and duplications caused by manual processes
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Case Study

Transforming Hearing Aid Fitting with Intuitive Software Solutions
Engineering Clarity - Transforming Hearing Aid Fitting with Intuitive Software Solutions
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Delivering Robust Avionics Software Systems for Defence Operation
Delivering Robust Avionics Software Systems for Defence Operation
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Accelerate your Product and Service Innovation with our Atlassian Services
Empowering Enterprises Accelerate Innovation with Atlassian Applications
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Comprehensive Adoption of IBM ELM
Comprehensive Adoption of IBM ELM
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Accelerating Digital-First Automotive Engineering
Accelerating Digital-First Automotive Engineering
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Implementation of Jira and Atlassian
Implementation of Jira and Atlassian Guard along with the Automation and Change Management
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Implementation of jira service management JSM Insurance
Implementation of Jira Service Management (JSM) - Insurance
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Implementation of Jira and Atlassian IT Services
Implementation of Jira and Atlassian – IT Services
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MicroGenesis Expands Partnership with PTC,Becomes Authorized Codebeamer Services Partner in India
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IT Management services
Building Resilient IT Infrastructure for the Digital Enterprise 
In the digital age, every organization depends on technology to operate, innovate, and compete. From...
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Services

Amplify your RPA environment with our expert services and result-driven approach

MicroGenesis provides RPA Solutions and Services backed by proven expertise and flexible options to help customers augment and accelerate the adoption of RPA and realize greater value from their investments. Each deployment of Robotic Process Automation solutions is unique, so we offer a variety of services to support your RPA adoption and growth journey, whether you need best practice guidance, performance tune-up, solution development, implementation assistance or help analyzing upgradation or migration needs and optimizing your existing applications. Discover which offering is right for you:

RPA Consulting

As a part of our RPA consulting services, we help assess your automation readiness, conduct workshops, determine the requirements, develop an automation strategy, recommend the right RPA Tools, and present you with an automation roadmap. 

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RPA Implementation

Our RPA implementation services include scoping, design, development, testing, deployment and maintenance of the RPA solution in the production environment; all managed through a Time and Material or project-based approach.

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RPA Development

Our development team can build custom plugins, bots, add-on features, dashboards, templates, and themes or integrate third-party capabilities for specific business needs to ensure your team has the best solution to effectively integrate and collaborate across the organization.

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Consultant on Demand

We provide RPA Consultants on a short-term or long-term basis to supplement your team based on the additional skills required to support your growth initiatives. Our RPA consulting services and solutions provide real-time assistance with specific tasks such as mentoring, coaching, performance tune-up, implementation, and maintenance of your RPA environment—ensuring your automation strategy is effective, scalable, and aligned with your business goals.

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RPA Support and Maintenance

MicroGenesis Managed Support Services for RPA provides customers with a proactive support offering that ensures your RPA Solutions stay up-to-date with scheduled upgrades, regular maintenance, and everything you need to ensure your software is running at the speed of business.

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Powering Enterprise Level Digital Transformation

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Your Partner for RPA Solutions and Services

MicroGenesis provides RPA solutions and services to organizations across industries and business functions to streamline processes, incorporate intelligence for automated decision-making, and efficiently manage large volumes of data—resulting in improved productivity, operational efficiency, cost reduction, and enhanced customer service.

How we can help in your RPA adoption and excellence

Robotic Process Automation (RPA) is dramatically transforming the core of modern businesses, impacting productivity, operational efficiency, and cost optimization. MicroGenesis, a leading RPA solutions provider, is here to offer expert recommendations and the right resources to help your organization streamline and automate processes while keeping pace with the rapidly evolving business landscape.

Application Areas

Every process uses multiple applications, and every company does it differently

As the world is becoming more and more digital, RPA has become a mainstream strategy across industries and business functions. Its core capability of eliminating repetitive and mundane manual tasks and speeding up processes with accuracy makes it an appropriate solution for most organizations. With the support of expert RPA consulting services, businesses can effectively identify automation opportunities, implement tailored solutions, and maximize the value of their digital transformation initiatives.

RPA in Manufacturing

Manufacturing companies are turning to Robotic Process Automation (RPA) to streamline and optimize complex back-office operations such as vendor communication, bill of material generation, payment processing, bank reconciliation, report generation, customer communication, and more. As experienced RPA service providers, we help manufacturers implement and scale RPA solutions that drive efficiency, reduce errors, and free up valuable human resources for higher-value tasks—delivering measurable impact across operations.

Use Cases
Benefits
  • Accounting and Finance
  • Bank Reconciliation
  • ERP Automation
  • Invoice Management
  • Order Management
  • Inventory Management
  • Master Data Management
  • Accelerate production
  • Increase productivity
  • Faster Processing
  • Improved compliance Management
  • Increases agility in Operation
  • Increase Go-To-Market speed
  • Minimize Cost

RPA in Banking

Banks need to constantly evolve to keep up with their customers’ expectations, regulatory reforms, and counter competition. Robotic Process Automation can enable Banks & Finance Companies to automate significantly manual efforts, expand operations, and process a large volume of transactions and enhance the overall consumer experience.

Use Cases
Benefits
  • Account Origination & Closure
  • Financial Reconciliation
  • Credit checks and fraud prevention
  • Know your customer (KYC)
  • Loan Application Management
  • Compliance and reporting
  • Simplify Account Opening
  • Improve Customer Experience
  • Enhanced data security
  • Operational efficiency
  • Increase revenue and cash flow
  • Improved regulatory compliance
  • Reduces operational cost

RPA In Insurance

Insurance companies are adopting automation technologies to manage business operations such as Policy Servicing, Applicant and Agent Onboarding, Customer Self-service, and more. RPA in Insurance helps them bring efficiency into their processes, reducing operational costs, delivering timely customer service, creating a better customer experience, and meeting growth expectations. As a trusted RPA service provider, we support insurance firms in designing and deploying scalable automation solutions that drive performance, ensure compliance, and enhance customer satisfaction.

Use Cases
Benefits
  • Policy Administration & Servicing
  • Applicant-Agent Onboarding
  • Customer Self-service
  • Know Your Customer
  • Claims Management
  • Insurance underwriting
  • Easier policy creation/ cancellation
  • Enhanced Service levels
  • Improved Data Accuracy
  • Faster claims processing
  • Improved Customer Satisfaction

RPA in the Mortgage Industry

Mortgage lenders are embracing RPA partners to create a unified experience across channels and services, standardizing and streamlining the mortgage lifecycle—including loan origination and processing, quality assurance, and compliance. This helps realize faster time to revenue and significant cost savings. As a leading RPA service provider, we empower mortgage lenders with intelligent automation solutions tailored to enhance operational efficiency, ensure regulatory compliance, and deliver a seamless borrower experience.

Use Cases
Benefits
  • Loan Administration
  • Underwriting documents
  • Appraisal
  • Customer Analytics
  • Fraud Detection
  • Regulatory Compliance
  • Faster Loan Processing
  • Better Customer Experiences
  • Streamline lending process.
  • Improved Process Visibility
  • Consistent and reliable processes
  • Reduced handling times
  • Accurate reporting and compliance

RPA in Healthcare

Healthcare providers carry out multiple procedures and tasks such as patient onboarding, billing and claims management, doctor’s appointments, patient records and reports, and providing prescriptions. By leveraging the power of automation, medical professionals and administrators in hospitals and clinics can improve their efficiency and offer better medical care for their patients. As trusted RPA service providers, we enable healthcare organizations to automate routine processes, reduce administrative burden, and enhance patient care delivery.

Use Cases
Benefits
  • Patient Enrollment
  • Patient record Management
  • Claims processing
  • Appointment Scheduling
  • Revenue Cycle Management
  • Clinical Documentation
  • Simplified Patient appointment scheduling
  • Improved patient care
  • Speed up account settlement
  • Streamlining claims management

RPA in Travel and Hospitality

Travel businesses are adopting Robotic Process Automation (RPA) to address the growing demands of customers, increase productivity, and boost profitability. Automation helps companies streamline their operations such as processing orders, tracking payments, customer communication, and data management. As experienced RPA service providers, we support travel businesses in implementing tailored automation solutions that enhance operational efficiency, reduce manual workload, and deliver superior customer experiences.

Use Cases
Benefits
  • Travel Booking
  • Tour Enquiries
  • Customer Service
  • Cancellations/Exchanges
  • Claims processing
  • Competition analysis
  • Revolutionizes guest experiences
  • Operational improvement
  • Improved regulatory compliance
  • Processing Fast Refunds
  • Reduced processing errors

RPA in Retail and CPG

RPA in retail supports a wide range of activities, such as inventory, supply chain, returns processing, invoice and contract management, as well as store planning management—resulting in accelerated deliveries, improved productivity, cost reduction, and better customer relationship management. As a trusted RPA solution provider, we help retail businesses implement and scale automation solutions that streamline operations and enhance customer satisfaction.

Use Cases
Benefits
  • Finance and Accounting
  • Inventory management
  • Business and Sales Analytics
  • Vendor management
  • Demand & Supply Planning
  • Master Data Management
  • Supply Chain Management
  • Improved Customer experience
  • Optimized operational costs
  • Better inventory management
  • Improved compliance

RPA in Contact Centre (BPO)

Contact centers are embracing automation, intelligent assistance, and guidance for agents to deliver more accurate, faster, and cost-effective services. Implementing robotic process automation in contact centers helps organizations achieve greater efficiency, improve overall customer service, and increase their profitability. As a leading RPA solution provider, we empower contact centers with tailored automation strategies that optimize agent performance, reduce operational costs, and enhance the customer experience.

Use Cases
Benefits
  • Contact Centre Automation
  • Conversational IVR
  • Case Management
  • Agent Assistance
  • Incident management
  • Data Management
  • Report Preparation
  • Enhanced Customer Satisfaction
  • Improved Service Levels
  • Optimal use of resources
  • Shorter average call duration
  • Significant error reduction
  • Enhanced communication

RPA in Telecom

Robotic Process Automation in telecom allows companies to transform operational processes such as customer onboarding, billing, data entry, and customer service, helping them achieve high levels of operational efficiency, enhance service quality, and consistently develop innovative offerings. As a trusted RPA solution provider, we help telecom companies implement scalable automation solutions that streamline operations, reduce errors, and improve both customer satisfaction and business agility.

Use Cases
Benefits
  • Customer Onboarding/ Offboarding
  • Billing and collections
  • Customer Service
  • Data Transformation
  • Porting customer numbers
  • Report Preparation
  • Smarter and faster customer support
  • Boosts customer service
  • Improves Average Revenue Per User
  • Reduced network downtime
  • Faster and more accurate decision making
  • Reduced errors and operational costs

RPA in Pharma and Life Science

Robotic Process Automation in pharma automates a range of functions like clinical discovery, clinical trials, clinical data management, and pharmacovigilance. Automating these procedures can enable safe and secure drug delivery, better collaboration across the supply chain, reduce costs, and increase operational efficiency. As an experienced RPA service provider, we support pharmaceutical companies in implementing automation solutions that enhance compliance, accelerate processes, and drive innovation across the drug development lifecycle.

Use Cases
Benefits
  • Clinical trials and approvals
  • Drug Discovery & Development
  • Supply Chain Management
  • Pharmacovigilance (PV)
  • Compliance and Regulatory Submissions
  • Accelerating clinical trials and approvals
  • Reduced R&D Costs with Outsourcing
  • Manufacturing Enhancement
  • Assured Data Integrity
  • Reduced time to market
  • Eradicate manual work
  • Enhancing decision support
  • Improved regulatory compliance

RPA in Logistics and SCM

RPA improves logistics and supply chain operations by automating notifications, scheduling, tracking, and real-time reporting for every shipment—leading to improved transportation processes and significant cost savings. As a reliable RPA service provider, we help logistics and supply chain businesses deploy automation solutions that enhance visibility, reduce manual effort, and boost overall operational efficiency.

Use Cases
Benefits
  • Shipment scheduling and tracking
  • Supply and Demand Planning
  • After-sales service
  • Freight Management
  • Order and Inventory management
  • Higher efficiency
  • Better customer experience
  • Cost and time saving
  • Customer satisfaction
  • Non-stop availability

Unlock the Power of RPA Solutions with MicroGenesis – Schedule Your Tailored Consultation Today

MicroGenesis offers tailored RPA solutions and services, providing expertise to enhance and accelerate RPA adoption for maximum value. Our range of services supports unique RPA deployments, offering guidance, performance tuning, solution development, implementation assistance, and optimization. Explore the right offering for your RPA journey.

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Application by Functions

RPA in Finance and Accounting

Adopting Robotic Process Automation in Finance and Accounting allows organizations to rapidly automate general accounting, receivables and payables management, financial management, regulatory compliance, etc. and achieve operational efficiency and improve profit margins.

Use Cases
Benefits
  • Accounts Payable
  • Accounts Receivable
  • Customer/Vendor Onboarding
  • Account Reconciliation
  • Daily P&L Preparation
  • Master Data Management
  • Financial Planning and Analysis
  • Improved Productivity
  • Operational Efficiency
  • Eliminates Manual Errors
  • Cost saving
  • Speed up compliance
  • Data Accuracy

RPA in Human Resources

By implementing RPA in HR, Organizations can streamline processes like recruitment, onboarding and offboarding, data management, compliance, payroll administration, etc., leading to increased accuracy, processing speed, labor and cost savings and more satisfied employees.

Use Cases
Benefits
  • Candidate Sourcing
  • Employee Onboarding
  • Employee Data Management
  • Payroll Automation
  • Performance Management
  • Full and Final Settlement
  • Compliance and Reporting 
  • Enhanced employee experience
  • Faster employee onboarding
  • Reclaim HR professionals’ time
  • Reduced error rates in onboarding processes
  • Increased regulatory compliance
  • ROI on payroll automation

RPA in IT Service Desk Automation

Organizations are embracing RPA within the IT operations – from user provisioning to incident management to cloud provisioning around IT applications and infrastructure to increase performance of their entire ITSM practices, improving process quality, reducing service delivery time, increasing productivity of IT resources, and increasing compliance.

Use Cases
Benefits
  • Automated IT Provisioning
  • Automating Data Migration
  • Backup and patch management
  • Customer Service & Support Desk
  • Systems Monitoring
  • IT Compliance and Reporting
  • Self-service for common requests
  • Improve service levels
  • Reduced Downtime
  • Eliminates Errors
  • Reduces resolution time

RPA in Customer Service

Robotic Process Automation (RPA) enables companies to drive efficiently in the customer service department by automating customer service operations. Companies can accelerate their processes and achieve better productivity, customer satisfaction, efficiency and profitability.

Use Cases
Benefits
  • Customer Service Request
  • Customer onboarding/offboarding
  • Customer Communications
  • Customer data management
  • Customer Relationship Management
  • Better customer engagement
  • Enhanced customer experience
  • Increased speed and efficiency of service
  • Improves customer satisfaction and loyalty
  • Improved compliance and brand value

Blogs

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Testimonials

Scientist
Government Research Organization (Defense & Electronics)

“The training provided by your team is satisfactory.”

IT Manager
Automotive Manufacturing

“Good technical support on IBM ALM tools, addressing key needs effectively.”

Senior Consultant
Electronics Industry

“Consistently outstanding support and services in application lifecycle management.”

IT Specialist
Automotive Industry

“Professional and reliable assistance across every stage of the application lifecycle.”

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Santy Nelson

Business Head – Enterprise Solutions

Girish Shenoy

Technical Services Head – Enterprise Solutions

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