Empowering Enterprises Accelerate Innovation withAtlassian Applications

Empowering Enterprises Accelerate Innovation withAtlassian Applications

Accelerate your Product and
Service Innovation with
our Atlassian Services

MicroGenesis is a leading Atlassian Platinum Solution Partner specialized in Agile, DevOps and ITSM practices. As Atlassian solution experts we provide a wide range of solutions and services to organizations and teams of all sizes across industries; right from Consulting, Licensing, Implementation, System Integration to Managed Support Services and help them achieve higher levels of visibility, collaboration, productivity, and quality with Atlassian and marketplace applications.

Run a world-class agile software company from discovery to delivery and operations

Enable your dev, IT ops, and business teams to deliver great service experiences

Make workflow across teams while connecting back to company goals

Agile and DevOps

ITSM

Work Management

Discover Business Initiatives and Needs

Assess existing business processes and Systems

Define solution strategy and scope of work

Evaluate and Recommend right Atlassian solution

Develop project plan & implementation architecture

Procure, renew or upgrade Atlassian applications

Process and Tool Implementation

Integrate/ Migrate apps into Atlassian Ecosystem

Develop Custom workflows and dashboards

Application/ Service Enhancements

Atlassian Best Practice Guidance

Provide Atlassian Consultants on Demand

Provide Managed Services and Support

Migration of Atlassian On-premises Jira Instance to the Atlassian Cloud

Migration of Atlassian On-premises Jira Instance to the Atlassian Cloud

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Migration of Atlassian On-premises Jira Instance to the Atlassian Cloud.

Background

This globally acclaimed organization helps customers reimagine their products and services through design-thinking and application of digital technologies such as IoT (Internet of Things), Cloud, Mobility, Virtual Reality, and Artificial Intelligence. They have a presence across the globe at more than 35 locations in 15 countries. It provides Design-led digital engineering, technology development, testing, and systems integration services. It has a leadership position in its chosen verticals of Media & Communications, Healthcare & Pharma and Transportation. The company has been using Jira software and Confluence server for their project management and collaboration needs.

Use Case

The goal was to migrate the world’s leaders in design and technology services and solution Organization’s Atlassian On-premises Jira Instance to the Atlassian Cloud.

MicroGenesis’ Approach for Atlassian Cloud Migration

The MG team analyzed the existing Jira Software instances, identified migration components, and developed a cloud migration roadmap to address data and add-on complexities.

Challenges

Scaling Challenges and Infrastructure Limitations:

The growing Jira instance led to infrastructure scaling issues, including server maintenance, slowness, and vulnerabilities impacting organizational performance.

Complex Project and Plugin Migration:

Managing numerous projects across teams made separating and migrating specific projects and their associated plugins a significant challenge.

Centralized User Management Needs:

Managing access to multiple Atlassian applications centrally was critical for efficient user management and secure access control.

Seamless Migration to Atlassian Cloud:

The client aimed for a seamless migration to Atlassian Cloud without disruptions to ongoing projects, requiring careful planning and execution.

Performance Improvement Post-Migration:

To ensure improved performance after migration, the client engaged MicroGenesis TechSoft Pvt Ltd for specialized solutions and services.

On-Premises Optimization and Documentation:

MG optimized the on-premises Jira instance, enhancing performance by refining data and configurations, supported by detailed system documentation and migration plans.

Project Separation and Cloud-Specific Planning:

MG carefully separated cloud-specific projects, data, and add-ons, migrating only relevant elements to the cloud, ensuring seamless transitions for teams and systems.

Controlled Migration to Production:

Using the Jira Cloud Migration Assistant, MG executed a planned production migration with thorough tests and automated validation to ensure data integrity and reliability

Centralized User Management with Atlassian Guard:

MG proposed and implemented Atlassian Guard for Single Sign-On (SSO) and centralized user management, streamlining administration across all Atlassian cloud applications.

Solution

Seamless Migration to Cloud:

The client's Jira Software instance was migrated successfully to the cloud, ensuring zero disruptions to ongoing team projects.

Empowered Team Independence:

The cloud migration enabled teams to manage their projects independently with organized systems tailored to their specific needs.

Streamlined Processes Across Teams:

Migration streamlined client operations across Dev, IT, and Operations teams, optimizing processes and boosting user experience through Atlassian Cloud.

Successful Complex Data Migration:

The MicroGenesis TechSoft team expertly configured and migrated complex app data without causing any disruptions to the client’s operations.

Enhanced Performance and User Satisfaction:

Atlassian Cloud products delivered improved performance, scalability, and security. The updated UI and faster system delighted client teams.

Improved On-Premises Performance:

Offloading teams to the cloud enhanced the performance of the Jira On-Premises instance for other teams continuing its use.

Strengthened Access Management with SSO:

Atlassian Guard's SSO implementation centralized access management, improved security, and reduced administrative overhead, increasing IT team efficiency.

Results

A behemoth part of Jira software application now successfully moved to the Atlassian Cloud and with implementation of Atlassian Guard by the MicroGenesis, the Customer teams are now fully active with 2000+ users using the Cloud products and its plugins seamlessly within the cloud environment.

The Atlassian cloud migration team at MicroGenesis successfully completed the migration and third-party app integrations within the anticipated time period without affecting teams’ productivity and company operations.

The Global organization now has project management and collaboration tools that are more effective and secure to match their expanding business demands individually with respect to their teams on the On-premises and the Cloud Jira.

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A Jira Implementation Case Study

A Jira Implementation Case Study

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A Jira Implementation Case Study

Background

A leading global consumer products company, part of a large conglomerate, sought to enhance its project management processes. With a global presence and diverse operations, they required a customized Jira solution to manage complex workflows, integrate Agile and Waterfall methodologies, and streamline issue tracking.

Use Case

The objective was to implement Jira as a comprehensive solution to manage workflows, including bug tracking and enhancements, while automating processes for improved efficiency.
Key requirements included smooth workflow transitions, field visibility management, and real time reporting.

Challenges

Diverse Workflow Requirements:

Each issue type required unique workflow configurations with multiple conditions, validators, and properties. Balancing these customizations to meet the varying needs of different work items, such as enhancements, added significant complexity.

Automation for Streamlined Operations:

Custom automations were vital to reducing manual effort and ensuring timely updates. These automations, designed for notifications and process flows, needed precise configuration to align with operational requirements.

Complex Field Automation:

Automating fields like "Parent EPIC" demanded extensive backend adjustments to maintain consistent behavior across workflows and issue types. This was necessary to preserve parent-child task relationships without disrupting other processes.

Visualization with BigPicture:

Configuring custom program boxes in BigPicture to visualize task start and due dates, along with dependencies across projects, added value. The resource module setup provided clear visibility into workload capacity, improving task allocation.

Custom Date Management:

Handling baseline, actual, and planned dates across various project phases and issue types required sophisticated configurations to support diverse internal processes.

Custom Field Visibility and Transitions:

Ensuring the correct fields were visible during state transitions across workflows and issue types was challenging. This required meticulous planning to prevent errors and maintain consistency.

Integration of Agile and Waterfall Processes:

Seamlessly integrating Agile and Waterfall methodologies was critical for managing task assignments and sub-task workflows. This required resolving potential conflicts to ensure smooth functionality within the same system.

Effort Tracking and Calculation:

Accurate tracking and calculation of functional, technical, and implementation efforts were essential. These metrics directly impacted performance indicators, requiring precise derivation of implementation effort from functional and technical inputs.

Dynamic Dashboards:

Developing dynamic dashboards that displayed task progress, high-priority items, and team performance in real time posed a challenge. These dashboards needed to be customizable to cater to the needs of various departments and project teams, ensuring effective prioritization and decision-making.

Custom Email Notifications:

Creating customized email templates to notify stakeholders at different stages of Jira tickets was vital for timely and relevant communication throughout the workflow.

Solution

Customized Workflows and Field Configuration:

We designed and implemented unique workflows for each issue type, ensuring all necessary conditions, validators, and field properties were in place to meet the company’s requirements

Advanced Automations for Efficiency:

Custom automations were developed and implemented to minimize manual interventions. This included setting up notifications and automating workflows, which significantly improved operational efficiency.

Real-time Visualization and Reporting:

We implemented BigPicture and dynamic dashboards to provide real-time visibility into task progress, dependencies, and workload capacity. Custom reports and email notifications ensured all stakeholders were kept informed throughout the process.

Seamless Integration of Agile and Waterfall Processes:

We successfully integrated both Agile and Waterfall methodologies within the Jira system, ensuring that task assignments and sub-task handling worked seamlessly across all project templates.

Comprehensive Field and Form Management:

The complex field automation was configured to ensure consistent data flow across parent and child tasks, and forms were meticulously set up to maintain accurate data inheritance.

Our Approach

Requirement Analysis:

Conducted in-depth consultations with the client to understand workflow requirements and existing pain points.

Customized Workflows:

Designed customized workflows for each issue type with appropriate conditions, validators, and properties to meet the company’s operational needs.

Automations:

Developed automation scripts to streamline notifications, task transitions, and other repetitive processes.

Integrated Methodologies:

Implemented a hybrid Agile-Waterfall model by configuring workflows that allowed both methodologies to coexist seamlessly.

Visualization Enhancements:

Configured BigPicture for program-level tracking and set up dynamic dashboards to provide real-time insights into team performance and task progress.

Results

The Jira implementation was a success with the following results:

Streamlined project management processes.

Improved operational efficiency through automtion.

Seamless integration of Agile and Waterfall methodologies.

Real-time task tracking and reporting with BigPicture and custom dashboards.

This Implementation of Jira has enabled the company to meet its complex requirements, achieving efficiency and collaboration
across teams.

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Implementation of Jira and Atlassian Guard along with the Automation and Change Management

Implementation of Jira and Atlassian Guard along with the Automation and Change Management

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Implementation of Jira and Atlassian Guard along with the Automation and Change Management

Background

An integrated business services company, headquartered in
London, having offices in 17 countries throughout the UK, EMEA,
USA, and Asia. They provide digitally enabled solutions, with a
unique combination of market and consumer insight,
customer communications strategy, technology, and
transformational expertise.

Use Case

The client wanted to implement Jira cloud and Atlassian
Guard along with automation, change management and
integration of Jira with a customer-facing portal.

Challenges

Team needed a fully automated solution that paralleled their business process to be implemented in Jira. The challenge was to create a fully automated process in the Jira cloud only using the out-of-box Jira features, along with limited add-ons.

Multiple change management processes and centralized user management was a great difficulty.

Solution

Detailed System Study and Planning:

A thorough system study was conducted to analyze the client’s current Jira setup. This involved understanding their infrastructure, user base, projects, workflows, and other elements needed to implement seamlessly the Change management process within the Jira cloud.

Automated process:

Implemented automated change management processes and released them for the respective teams and managers.

Integration with add-ons:

The implementation also required a communication channel between the change managers and their customers, for which we integrated 'Email this issue' with Jira. Automating the overall flow from the creation of a Change and its subsequent sub-changes and subtasks within the main change including the change details and its life cycle; communication management between change managers and reporters, managing the SLAs, emails notifications of SLAs, workflow automation, and closure.

Phase wise implementation:

Implemented the solution within Jira cloud, completely automating the process needed by the team Phase wise causing no disruption to the business.

Integration of Atlassian Guard:

We have integrated Azure AD with Atlassian using the Atlassian Guard for the SSO.

Integration with Jira:

MicroGenesis helped integrate one of their customer portals with the Jira cloud so that the change creation happened from only one place which was already triggered by customers.

Results

Successful implementation:

The successful implementation of Jira cloud has resulted in having an automated process in place for one of the client’s team, which helped the Change Managers to smoothly manage multiple types of changes in one place and manage them end to end with minimal user involvement in the process.

Improved Change management:

In a nutshell the whole change process was fully automated in Jira with very minimal user involvement along with the implementation of Atlassian Guard for Single sign-on and security.

Implementation of Automations:

The change requests now flowed automatically from their customer-facing portal to Jira with auto-creating the defined sub-tasks for different types of change requests and sub-changes, including auto-filled details, changing life cycle, communication between the change manager and the reporter with the client-facing portal, resolutions, closure and implementation of actual changes. The process automation has resulted in more work efficiency among the Change managers by easing their workload due to fully automated process.

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Implementation of Jira Service Management (JSM)

Implementation of Jira Service Management (JSM)

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Implementation of Jira Service Management (JSM)

Background

The client serves the banking sector, which specializes in relationship-based pricing and billing, empowering organizations to future-proof customer relationships through its cloud-native, microservices-driven platform.

Use Case

The objective was to establish Jira Service Management (JSM) as an IT Service Management (ITSM) platform in order to optimize the management of customer requests and facilitate the development of actionable insights through detailed reporting.

Challenges

Lack of a dedicated platform for customer requests:

Without a centralized platform, customers struggle to raise their requests effectively, leading to unorganized tracking, delayed responses, and reduced overall satisfaction with service management processes.

Inefficient problem resolution due to difficulty identifying root causes and uncontrolled changes:

Challenges in identifying the root causes and managing changes systematically result in prolonged issue resolution times, repetitive problems, and an inability to maintain stable and predictable operations.

Manual service request processes causing delays and errors:

Relying on manual processes for handling service requests increases the likelihood of errors, slows down response times, and reduces efficiency, impacting both team productivity and customer satisfaction.

Limited data understanding without visual reporting tools, risking missed critical information:

The absence of visual analytics tools makes it difficult to interpret data trends, leading to poor decision-making, and the inability to act promptly on critical organizational information

Solution

Conducted an in-depth system study to analyze business requirements,

identify existing gaps, and gather necessary information, ensuring that the proposed solutions align with organizational goals and user expectations.

Designed and developed a user-friendly Jira Service Management portal,

enabling seamless request submissions, enhanced navigation, and intuitive interfaces for improved accessibility and user experience.

Configured Service Level Agreements (SLAs) in Jira Service Management

to define resolution timelines, monitor team performance, and ensure timely closure of requests, significantly reducing the number of overdue tickets.

Implemented and integrated the eazyBI plugin

to create detailed dashboards and reports, providing insights into SLA performance, customer activity trends, project versions, and other key performance metrics.

Results

A centralized solution providing a single platform for seamless team collaboration, efficient task assignment, and effective management across projects.

Streamlined request handling facilitated by a dedicated Jira Service Management portal, simplifying ticket submission and tracking for users and teams.

Achieve faster resolutions by enforcing Service Level Agreements (SLAs), reducing overdue tickets and enhancing accountability within the service team.

Make data-driven decisions effectively using detailed reports, customizable dashboards, and analytics, offering actionable insights for improved outcomes.

Enhanced customer satisfaction achieved through an intuitive request management platform, delivering ease of use and personalized communication channels.

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From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery

From Clinic to Home-A Scalable Neurorehabilitation Platform Powering Stroke Recovery

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FROM CLINIC ТО НОME:

A Scalable Neurorehabilitation Platform Powering Stroke Recovery

Client Overview

A Singapore-based medical healthcare company specializing in R&D for physioneuro software solutions, focusing on stroke rehabilitation via mind-body paradigms. The client operates therapy centers across major Indian cities and
sought to leverage real-time attention-muscle coordination technology to enhance neuroplasticity outcomes.

The Challenge

The client faced three core challenges in translating their research into
clinical application:

Complex Signal Processing:

• Required real-time processing of analog EEG/EMG signals (≤70mV) from 8 head/arm sensors into digital data.
• Needed advanced DSP expertise for time-domain filtering and sampling.

Scientific Application Gaps:

• No unified platform for therapists to prescribe exercises or track progress using neuroscience principles.
•Patients lacked guided rehabilitation tools.

Fragmented Data Management:

• Decentralized patient records hindered progress analysis.
•No secure synchronization for therapy data across clinics.

Our Approach

MicroGenesis helped to develop a precision scientific application combining
hardware integration, real-time analytics, and clinical workflow management:

Real-Time Signal Processing & Visualization

Hardware Integration:

8 sensors attached to the patient's head/arm captured EEG/EMG signals during therapy sessions.

DSP Architecture:

Analog signals → Sampled via a circuit → Time-domain filtered → Stored in SQLite (lightweight DB).

Sci-Chart Implementation:

Rendered millions of data points into high-accuracy real-time graphs for therapist analysis.

Real-Time Signal Processing & Visualization

Therapist Features:

• Session Planning Module: Prescribe personalized exercises.
• Reporting: Track patient progress via real-time dashboards.

Patient Features:

• Play Module: Guided rehabilitation exercises with real-time biofeedback.
• Learn to Play Module: Training for home-based therapy.

Centralized Data Sync:

Secure cloud integration for patient records, subscriptions, and therapy history.

Technical Implementation:

Framework:

WPF (C#/XAML) for high-performance desktop deployment.

Value-Adds:

• Simulators for device-free testing.
• Cross-platform portability (clinics or home laptops).

The Business Impact

MicroGenesis helped with transformative outcomes in stroke rehabilitation:

Accelerated Clinical Workflows

End-to-end solution for consultation, prescription, progress tracking, and reporting-reducing manual oversight.

Data Centralization

Secure, scalable repositories for users across clinics, enabling unified treatment planning.

Accessibility

Patients could train remotely via a portable Windows application, increasing adherence.

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