by Chandra Sekaran | Aug 22, 2025 | Case Study
ENGINEERING CLARITY:
Transforming Hearing Aid Fitting
with Intuitive Software Solutions
Client Overview
Our client is an Italian hearing aid innovator with a strong international presence, producing 100% Made-in-Italy devices. Driven by values of transparency, credibility, and passion, their mission centers on advancing audiological knowledge and global hearing prevention. They partner with Havana’s Institute of Neurosciences, operating Latin America’s most advanced audiological center.
The Challenge
The client’s legacy fitting software suffered from two critical constraints that impeded global
audiology workflows:
Our Approach
To address these challenges, we delivered a comprehensive software transformation:
The Business Impact
The transformation delivered measurable improvements in audiological care:
Ready to Come in For an Appointment?
by Chandra Sekaran | Jun 17, 2025 | Case Study
How one of the top Premium Automotive
Company in the world developed their
Global Software Engineering Platform
World’s largest producers of premium Car, Truck & Bus, head quartered in Germany provides application development and support for their engineering BU’s across the globe.
by Chandra Sekaran | Jun 10, 2025 | Case Study
Seamless
Integration,
Faster
Innovation
How an R&D Giant
Optimized ALM
Client Overview
With MicroGenesis as your trusted IT partner, you gain a reliable, agile, and future-ready managed service that empowers your business. Let us handle your IT complexities, so you can focus on what truly matters—growth, innovation, and success.
The client faced critical roadblocks that impacted efficiency and time-to-market:
To tackle these challenges, we implemented a robust ALM (Application Lifecycle
Management) solution:
The transformation delivered measurable improvements in IT operations:
By consolidating and streamlining the client’s software development lifecycle, our ALM solution and approach transformed how they innovate. The result – A future-ready R&D environment that accelerates automotive breakthroughs while optimizing costs and efficiency.
by Chandra Sekaran | Jun 3, 2025 | Case Study
Your Trusted Managed
Services Partner
Why Businesses Need a Managed Service Partner ?
As businesses rapidly adopt digital transformation, IT environments are becoming increasingly complex. Organizations often face delays in IT support, lack of specialized expertise from service providers, and challenges in cloud migration, as highlighted in a recent Convergence Networks report. These inefficiencies not only disrupt operations but also slow down innovation. To stay competitive, enterprises need a managed services partner that ensures seamless IT operations, mitigates risks, and provides proactive support—allowing them to focus on strategic growth.
Focus on Your Business
We’ll Take Care of IT
With MicroGenesis as your trusted IT partner, you gain a reliable, agile, and future-ready managed service that empowers your business. Let us handle your IT complexities, so you can focus on what truly matters—growth, innovation, and success.
Why Businesses Need a Managed Service Partner ?
As businesses rapidly adopt digital transformation, IT environments are becoming increasingly complex. Organizations often face delays in IT support, lack of specialized expertise from service providers, and challenges in cloud migration, as highlighted in a recent Convergence Networks report. These inefficiencies not only disrupt operations but also slow down innovation. To stay competitive, enterprises need a managed services partner that ensures seamless IT operations, mitigates risks, and provides proactive support—allowing them to focus on strategic growth.
MicroGenesis: Your Trusted IT Partner
With 20+ years of experience, 15+ business solutions, and 15+ strategic partnerships, MicroGenesis is uniquely positioned to help organizations navigate these challenges. Our team of 400+ certified employees provides 24/7 support to businesses across all time zones, ensuring seamless IT operations. Our commitment to delivering value is reflected in our 98% CSAT score, increased productivity, and over 25% cost savings achieved for our 300+ active clients.
by Chandra Sekaran | Jun 3, 2025 | Case Study
Streamlining Automotive
R&D with ALM
-
Our client is a global leader in automotive research and development, renowned for its engineering innovations. With over 175,000 employees and operations spanning multiple locations worldwide, managing IT services efficiently was a growing issue.
The Challenge
The client faced critical roadblocks that impacted efficiency and time-to-market:
-
The absence of a unified software development platform across the organization and its vendors.
-
Reducing vehicle development cycles from 60 months to 36 months for faster time-to-market.
-
Lack of visibility for software development, leading to production delays.
Our Approach
To tackle these challenges, we implemented a robust ALM
(Application Lifecycle Management) solution:
Consolidated multiple vendor tools into a single, standardized and scalable ALM platform
Started with 2 servers, expanding to 24 servers supporting 2,000 BUs and integrating 15+ tools.
Established four accessible helpdesk channels Hotline, Service Request Portal, Chat, and Email.
A team of 40 (scaling up to 52 during peak periods) ensures smooth operations for 30,000+ users, peaking at 45,000 users.
Developed automated workflows, reducing IT spend while optimizing team efficiency.
Implemented a structured knowledge-sharing system and an integrated Business Continuity Plan (BCP) at no extra cost. integrating 15+ tools.
Services available in German, Chinese, Japanese, and English, ensuring smooth communication across global teams.
Supporting 45,000 users across 55 countries, ensuring scalability and seamless collaboration.
The Business Impact
The transformation delivered measurable improvements in IT operations:
Accelerated Development Cycles
Reduced vehicle software development timelines from 60 months to 36 months.
Introduced a four-layer technical backup plan per shift to guarantee uninterrupted operations.
Enabled dynamic scaling of infrastructure and teams, ensuring cost efficiency.
Saving Costs with a Centralized Platform
Enabled cost savings by consolidating R&D lab operations into a single, streamlined platform, reducing inefficiencies and overhead expenses.
Increased Efficiency & Reusability
Standardized development processes and enabled seamless software reuse across vendors.
Connect with us
If you’re looking for an IBM Engineering Lifecycle Management (ELM) partner, please feel free to contact us.
by Chandra Sekaran | May 30, 2025 | Case Study
Achieving 99% SLA
Adherence
with SIAM
The client was facing challenges with fragmented IT service management due to multiple service providers operating in silos. Key issues included:
Transition & Optimization: Took over SIAM operations within a tight timeline of one
month.
Process Standardization: Evaluate and
replace process for Major Incident, Incident,
Problem, and Change Management
Transition & Optimization: Took over SIAM operations within a tight timeline of one
month.
Process Standardization: Evaluate and
replace process for Major Incident, Incident,
Problem, and Change Management
Continuous Improvement: Implemented ongoing monitoring and enhancements to
adapt to evolving business needs.
The transformation delivered measurable improvements in IT operations:
