Advancing Cloud Possibilities with AWS

Technology expertise and cloud capabilities to support organizations on their cloud journey
Explore AWS Services

Overview

A partnership for purposeful cloud adoption

The right cloud approach starts with understanding what the business needs to achieve. As an AWS partner, MicroGenesis works with organizations to explore how AWS cloud capabilities can support their priorities, technology environments, and plans for growth.

Our partnership brings together the breadth of AWS cloud technology and MicroGenesis’s experience working across enterprise technology environments. This helps organizations consider cloud opportunities in the context of their wider business and technology goals.

Why MicroGenesis as an AWS Partner?

A broader view of technology

Cloud decisions often connect with applications, development practices, data, and existing infrastructure. MicroGenesis brings experience across these areas to help organizations consider AWS within the context of their technology landscape.

Support across the cloud journey

Organizations may be assessing cloud adoption, planning a migration, or looking to improve an existing environment. MicroGenesis can help them explore relevant next steps based on their requirements and priorities.

A collaborative approach

Every organization’s cloud journey is different. MicroGenesis works with teams to understand their objectives and identify where AWS capabilities may fit—supporting decisions that are aligned with business needs.

Amazon Web Services (AWS)

Amazon Web Services (AWS) is a cloud platform that provides on-demand technology resources, including computing, storage, databases, analytics, networking, and security. Organizations can use these capabilities to build, run, and scale applications and workloads, with consumption-based pricing.
The AWS Cloud gives organizations access to a broad set of technologies as their requirements evolve. The right combination depends on each organization’s workloads, operating model, and goals.

Services

AWS Services from MicroGenesis to Explore

MicroGenesis offers AWS-related support across key stages of the cloud journey:

Cloud strategy and consulting

explore cloud opportunities and plan an approach around business and technology priorities.

AWS cloud migration

plan and support the movement of applications, data, and infrastructure to the cloud.

Cloud operations and managed services

support the ongoing operation and management of cloud environments.

Cloud cost optimization

review cloud usage and identify opportunities to improve cost visibility and efficiency.

For more details, visit the MicroGenesis AWS Consulting Services page.

Take the Next Step with AWS

Whether you are exploring cloud adoption or planning what comes next, MicroGenesis can help you understand the AWS services and support relevant to your goals.
Talk to Us

Let's Shape Your Cloud Journey with AWS

Explore how AWS and MicroGenesis can help your organization embrace cloud opportunities, optimize technology investments, and support future growth. Connect with us to discover the right cloud solutions for your business.

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Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination