Build, Standardize and Scale Engineering Capability

MicroGenesis Engineering CoE brings together engineering expertise, reusable practices, technology knowledge and delivery experience to help organizations build scalable engineering capabilities.

Schedule an Engineering Assessment

WHY AN ENGINEERING CoE?

Automotive engineering organizations increasingly need to:

Standardize engineering practices

Build internal capability

Reduce dependency on individual experts

Reuse proven engineering assets

Scale across programs

Accelerate adoption of new engineering practices

Continuously improve engineering maturity

WHAT THE CoE PROVIDES

Engineering Expertise

Access specialists across:

  • Engineering processes
  • ASPICE
  • Functional Safety
  • Cybersecurity
  • MBSE
  • Embedded DevOps
  • ALM
  • V&V
Engineering Standards & Assets

Develop reusable

  • Processes
  • Templates
  • Guidelines
  • Checklists
  • Work products
  • Engineering frameworks
Capability Building
  • Role-based training
  • Coaching
  • Mentoring
  • Knowledge transfer
  • Engineering enablement
Toolchain & Platform Expertise

Centralize knowledge across engineering platforms and connected toolchains.

Continuous Improvement

Establish governance, measurement and improvement mechanisms across engineering programs.

POSSIBLE CoE MODELS

Build

Establish a new engineering CoE.

Strengthen

Augment an existing engineering excellence organization.

Operate

Provide ongoing CoE resources and operational support.

Transform

Evolve engineering practices, processes and toolchains across programs.

OUTCOMES

Standardized engineering practices

Reusable engineering assets

Faster capability development

Improved engineering consistency

Scalable engineering operations

Continuous engineering improvement

Discuss Your Engineering CoE Requirements

Discuss Your Engineering CoE Requirements

Accelerating Automotive

Software Delivery

Gain practical insights into the engineering practices shaping the future of Software-Defined Vehicle development.

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination