Extend Your Engineering Capability Without Increasing Operational Complexity

MicroGenesis provides specialist engineering resources and managed support across engineering platforms, processes, toolchains and development environments.

Discuss Your Managed Engineering Requirements

WHY MANAGED ENGINEERING

Engineering organizations often need specialized expertise but do not want to build and maintain every capability internally.

We help organizations extend their teams with:

  • Engineering specialists
  • Platform expertise
  • Tool administration
  • DevOps engineers
  • MBSE specialists
  • Functional Safety resources
  • Cybersecurity resources
  • V&V expertise
  • Release management support

WHAT WE SUPPORT

Engineering Platform Administration

ALM, requirements, configuration, workflows and user administration.

DevOps Operations

Pipeline administration, automation, release support and continuous improvement.

Systems Engineering Support

MBSE, modelling, requirements and lifecycle engineering support.

V&V Support

Verification, validation and engineering testing support.

Functional Safety & Cybersecurity Support

Specialist resources aligned to safety and cybersecurity engineering activities.

Release Engineering

Release planning, coordination, configuration and delivery support.

DELIVERY MODEL

Assess

Transition

Operate

Optimize

OUTCOMES

Access to specialist engineering skills

Reduced operational overhead

Faster engineering support

Improved platform utilization

Scalable engineering capacity

Continuous improvement

Extend Your Engineering Capability

Access specialist engineering expertise, operational support and scalable engineering capacity without adding unnecessary operational complexity.

Discuss Your Managed Engineering Requirements

Accelerating Automotive

Software Delivery

Gain practical insights into the engineering practices shaping the future of Software-Defined Vehicle development.

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination