Our Voices

Leadership Perspectives from MicroGenesis

Engineering is shaped not only by technology, but by the people leading change.

Our Voices brings together the recurring thought leadership series of MicroGenesis leaders and subject matter experts. Drawing on their experiences working with customers, partners, and engineering organizations, they share perspectives on engineering, technology, leadership, AI, and business transformation.
These are not product stories. They are personal viewpoints intended to spark ideas, challenge assumptions, and contribute to the conversations shaping the future of engineering.
Leadership Perspectives
Manoj Tharian

Perspectives by

Manoj Tharian

Building Businesses. Connecting Ecosystems. Creating Long-Term Value.
Ideas on leadership, business strategy, partnerships, and the future of engineering.

Latest Perspectives

Building Engineering Organizations with

Dhananjaya K

Ideas on engineering leadership, operational excellence, managed engineering, and building organizations that deliver at scale.

Latest Perspectives

Girish

Platform Thinking with

Girish Shenoy

Building modern enterprise platforms that scale.
Enterprise platforms, Cloud, AI, Integration, Modern Architecture

Latest Perspectives

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If one of these perspectives sparked a new idea or challenged an assumption, we’d love to hear your thoughts.

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Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination